Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
The work started on the 21 April 2021 and was completed by 23 June 2021. The amount paid for option 1 of the contract was $7,920.00 (+ $1,029.60 for taxes) As per the contract, the work was to remove existing grass, spread 4 inches of screened new topsoil, fertilize and hydro-seed. The work was done however I am disputing the result of the work and the quality of the topsoil and hydro-seed. The company was aware that we were not happy but they never even tried to come up with a compromise to fix the mess we were left with. It is for that reason we are asking for a refund of $5,000.00, as next year we will be required to hire another company to come and de-weed and re-seed our back yard. ** **** ********* ** ************ ******* ******* *** ************* ******** ** *** **** *** *** **** ****** ** **** ** *** ******** *** *** ***** ***** ** ******* ** **** **********
Business response
18/10/2021
Hi ,
we are going to visit her lawn sometime this week or next to see what the problem is and see how we can fix it.
Thank you and have a great day
Customer response
18/10/2021
Complaint: ********
I am rejecting this response because: We do not want to have that inferior hydro-seed & topsoil on the lawn again. They have tried 3 times already and failed. This is why we want a refund so we can have the lawn treated by experts next year.
Sincerely,
***** *******Business response
29/11/2021
********* ****** * ************** ******** *** **** **** ** ******** ******* *********** ****** ******** ******
Hello,
***** ******* request for us to refund her the full amount for thework is unfounded. Afteroriginallydoing the workunfortunatelythe seed didn't take as well as we would have expectedand it ended up with spots that didn't grow as well as it should have. Upon her notifyingus we redid the entire yard and went above andbeyond, even watering it for her on 4 or 5 separateoccasions by sending outa watertruck at no charge sincework was beingdone on the municipal water supply in her area. We did not hear anything from her for a number of months over the rest of the summer and then we were informed that this complaint had been filed. ***** went by her property on October 18th at 4:15pm and took the attached pictures and she has a full lawn. There are a few weeds but that is hard to prevent in a yard of that size, some of the other things growing are differentgrasses that sometimes grow as a result of hydroseeding and will be pushed out by the lawn over time as the grass continues to grow. From speaking with her it was clear that her expectations were for the result you might get from using sod, a product that cost more then twice as much and hiring another contractor todo the hydroseed will not guaranteea better result. The work we were hired to do has been completedas per contract plus some extra work and care at no additional cost so asking for her money back does not seem reasonable and is unjustified.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.