ComplaintsforExperior Financial Group Inc

• Initial Complaint

  03/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********** ********** *** ***** ******* ** **** *** ******** 1. Have not received the any policies so far, both Harish and Vishal promised but so far nothing seen or nothing delivered in person. 2. Not issuing the withdrawal of my own money/funds as promised. -not fulfilling the promise by Harish and Vishal - -hey both have given in writing that we can takeout our money anytime - They have given in writing that policy will only start after Medical and deduction will start thereafter. . Wrongfully deducted money forms my account without telling me from May 8th, The actual application was signed on phone under duress 4. Harish and Visham promised to myself, in front of my wife ******* and my son ***** that they will provide draft to cancel the previous policy which me and my wife have from other insurance but still not provided 5. When they saw and felt that I have started asking rightful questions and they are at fault they offered *****. **** ****** ** ***** *** ******* - finger printing assessment already done for trying to lure/buy out by ******* the customer by giving him luxury scotch bottle. The Bottle still lying at the door. Let me know when can this be picked up back as I will have to start charging the rent for it. 6. Monthly statement which you promised, haven't seen those.? They promised On line access to see my investments and status of our investments.? but so far nothing seen or no access provided. This commitment was given in writing but nothing seen so far. 7. Harish has sent an text with the intention of ******* sighting that I have asked right questions and he already knew that he is at fault.. The text states that: “******* ** how to solve this, I will do whatever you say.” All above are full proof about their ********** behaviour and false promises and withdrawing on May 8th without my knowledge.

  Business response

  13/11/2023

  Thank you for reaching out regarding this complaint. In response, we would like to confirm that Mr. ****** has directly complained to Experior Financ**l Group as well ******, which is the insurance carrier he purchased a policy with. The investigations included a review of all sales procedures, signed applications, signed illustration and disclosure documents. It was concluded by Experior and ****** that all documentation is in order and there is no violation of market conduct procedures or best practices. 
  If you refer to the documents Mr. ****** provided, please note that the proposal submitted is for ** (********** ********) which offers client access through an on-line portal. This option is not currently offered with ******. This has been explained to Mr. ******. 
  The issued ****** policies were sent to Mr. ****** by *** with signature requirements and a delivery receipt was obtained to confirm the policies were received and signed for.  Delivery was attempted 4 times and even with receipt, Mr. ****** continues to claim the policies were not received. 
  In regard to the alleged *****, the applications were signed in May 2023 and the premiums were drawn on approval of coverage by ******. This payment arrangement was agreed to with Mr. ******’s signature in the application. Mr. ******’s birthday was in August and the agent had sent a birthday gift. This gesture was meant as a gift among friends and was not contingent on any sales. The sales had already been completed at that time. The agents did not cancel any prior policies as the applications did not state that there was an intention to replace any coverage and Mr. ****** started to ignore the agents attempts to connect. 
  Anytime Mr. ****** had questions, the agents were willing to assist, but he had become aggressive and began ********* the agents at their place of business, where they hold employment outside of their agent role. Someone has called both agent’s employers, stating they were a lawyer and investigating the agents for fraud. Because the caller was aggressive and making defamatory statements, it has put their jobs in jeopardy and caused undue stress to the agents and staff at their place of business. 
  The caller was stating the same claims to the employers regarding *****s *** *****. The caller ID from these calls could be traced back to Mr. ****** and his workplace. 
  Mr. ****** has also obtained legal counsel, Mr. ****** ******** at ****** **** *********. 
  
  The agents have been fully cooperative with the legal counsel providing all requested details.
  No legal actions have been brought against the agents in any capacity, however, Mr. ****** continues to make false statements with no evidence to file complaints with any institution that will accept a complaint. 
  At Experior Financial Group Inc. we hold our agents to the highest standards of professionalism in all dealings and these agents have followed all market conduct regulations and sales procedures expected of any agent. We take client complaints very seriously. 
  We also offered the option to rescind the polices and refund the paid premiums, should Mr. ****** believe there was ***** and ******* involved. Mr. ****** declined and confirmed that he will keep the policies as issued. It was further communicated to Mr. ****** that he is within his rights to find another agent to take over the servicing of his policies as they can review the policy details and confirm that the sale was suitable and appropriate to their needs. 
  We are not aware currently, what Mr. ****** expects as a resolution. As per the complaint received, as it was communicated that his policy statements will be manually sent to him each month as requested and the illustration that Mr. ****** signed shows projections of any cash values, which has been explained. All further communication with Mr. ******, should be done through his appointed legal counsel to avoid any further misunderstandings. 
  We have made every attempt to assist Mr. ****** with understanding the sales process, the benefits of the coverage with ****** and resolving his concerns.
  Should you have any further questions, please let us know. 

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