Customer ReviewsforPegasus Appliance Repair

The responsiveness and professionalism I received from Pegasus for my leaking washer repair was above and beyond. I called on a Saturday, the repair technician was here by Monday to assess and the machine was in working order by Wednesday! I think that is unheard of with regard to appliance repair. Adrian, who assessed and repaired the problem was a consummate professional and very kind. He has no fear of animals which was great especially with what we have residing in our home lol. A great guy and a great experience. Will never hesitate to call upon their services again and will highly recommend.

Thank you, ******, for your kind words about your experience with Pegasus Appliance Repair. We're thrilled to hear that our team could assist you. Providing top-notch services is our priority, and we're grateful for clients like you who appreciate our efforts.

****** *****! Not happy at all with my experience. I contacted this company about a frozen ice box. They sent Adrian out to troubleshoot but he did not. Instead on arrival that the only option is to purchase a new ice box at a cost of around $500. I called him out on this at the time as I knew there was many more potential things to check. I went ahead and ordered the new box. The ice maker never started working again. I contacted them to come back. When Adrian arrived he said I would need to spend another $200 for another part. I told him I was not happy to spend any more money. He became agitated and let me know that he had to wait in traffic to get here. Like c-mon... I had to make 3 appointments, spend a morning de-thawing my fridge and freezer, and have no ice box at all now. He removed the new one. My old is in the garbage now. He refused to refund me on the spot. I had to contact their office who refused to refund me the initial troubleshooting appointment fee. I have no product or service!!! * ***** **** *** *** **** **** **** ***** ***********

Dear *******, We're sorry for your "bad experience" . We just will let our customers judge by themselves by presenting our side: You called us for a faulty ice maker that was all frozen. We came and diagnosed the issue. Your ice maker including the ice bin was all frozen. It was one whole block of ice which means the ice maker was faulty and leaking. Adrian defrosted everything (it took more then an hour) and explained everything throughout the process. We came back and replaced the ice maker. We tested it and tested the ice dispenser - it was all working. You called us again and said that it is still not working. After we came back we realized that what is not working this time is not the ice maker itself but the motor that pushes the ice from the bucket to dispenser. (there were ice cubes in the ice bin, you just couldn't dispense them). Even though this issue wasn't present after we repaired the ice maker we understood the unfortunate situation and tried to find the best solution for you. We offered you to replace that motor for free (no additional labour charge) you just needed to add reduced price for the part around $160 (original cost $200) and we would take the loss just to resolve the situation. You refused and claimed that you were "scammed", talked rude to technician and started to threaten us with bad review and credit card charge back. We made a refund for full amount except the initial service call as we always do if repair is not successful but you insisted that you want all your money back including the initial service call (after we've been there 3 times trying to resolve your issue) and if we won't refund in full you will post bad reviews everywhere. Unfortunately the initial service call fee is not refundable (even with bad review threat). This is our policy. This is what you agreed to pay when you scheduled the initial service call and this is what you would pay anyways even if you'd refuse the repair in the first place. Hope you'll find the right fit for your future repair needs.

Fantastic service! Tech Adrian was very efficient and knowledgeable and fixed our dryer very quickly. I will definitely be recommending them to my friends and family.

Thank you very much for this feedback, *********! We really appreciate it!

***** *** *********** ****** ******* I told them that I had an issue with the vent for my dryer. The gave the impression that they would diagnose the matter and resolve it. Upon arrival they now say they do not work on vents. When your ** dryer is displaying the *** error code, this means that you have a ventilation blockage of 80%. Explained that the interior lint was cleared and the vent needed fixing.

Dear ****, We record our calls and investigated this issue. You called us (an appliance repair service) and complained that your dryer shows an error code *** (airflow issues) and you want us to come by and check it out. We explained our terms to which you agreed upfront. Technician examined the dryer and determined that the problem is not with your dryer but with the air duct and suggested to call an air duct cleaning service. *** error code means air flow issue that in most of cases is an inner issue with a dryer itself (air fan problem, excessive lint build up inside the unit, etc..). With your appliance it wasn't the case. We diagnosed it and we advised you on next steps you can take to resolve the problem. We understand that you are frustrated because you still needed to pay us for a tech visit even though we can't really help, because, unfortunately, we repair appliances, we don't clean ducts (it's a separate field and service). I apologize, but your claims that you told us upfront that you you know 100% that it is a air duct issue and need us to clean your duct are simply not true. You could not know that for sure before we came and did the diagnostic. If you would know it, you'd probably call an air duct company and not us in the first place. Regardless, we appreciate your feedback and will definitely do our best to improve. Hope that was a satisfactory explanation and you will find a right fit for your future repair needs.

From start to finish; a great experience. Very efficient, from the first contact to text confirmations, to on time appearances of technicians. Our technician, “Emil” , was great; upfront and informative. No hesitation recommending Pegasus.

Thank you for your positive review of Pegasus Appliance Repair, *******. We are delighted to hear about your great experience with our services.

****** ********* ******* *********. Honest and efficient. Great service at a very reasonable price.

Thank you so much for the wonderful feedback, ****! We're glad we were able to get everything sorted out for you, and really appreciate you taking the time to write us a review.