Business ProfileforBathtub King Refinishing

Bathtub King refinished my bathtub as part of an insurance claim. From the start they were not very helpful. Spoke to Gary (Hamilton office) very gruff & unhelpful. Tub was reglazed in December 2023. Horrible job. 5 large clusters of drips down the tub & areas that didn't have enugh coverage. Pulling teeth to get someone back to fix it. Spoke with Abera, not very helpful, said he would refer this to the person who deals with these complaints. No reply. So I sent Ebera an email asking for the person he referred my issues to & their contact info. No reply. Called & emailed everyone in the office trying to get assiatance. No reply. Sent a demanding email to Ebera, asking them to send someone back out to fix the issues. He finally made an app't to correct the issues. The same tech, Fabrizio came back to fix all the clusters of dripping paint. It was a horrible job. He used a small sprayer, not the one he originally used. The areas he sprayed looks like someone did a spray paint test shot. Nothing is blended. Looks like thick round circles. I called & emailed Bathtub King, no one returned my calls. I finally got Alicia in the office, she made a commitment to have someone call me the following Wednesday, no one reached out to me. Do not use this company, they do not care about their customers. They don't guaratee their work, they don't keep their commitments. * ***** **** **** * **** ** ** *** *********.

Dear *****  Thank you for taking the time to share your feedback. We genuinely appreciate input from our customers as it helps us improve our services. We have carefully reviewed your concerns and would like to address them. We are sorry to hear about your perceived experience and would like to clarify and the put the facts in proper accurate perspective. You will recall that **** ******* (the insurance representative) is our customer in this case even though you are the occupant of the unit/house. **** engaged us to deal the tub refinishing job. Upon receipt of your complaints after our technician’s first work visit to site, we have had to go back twice following your complaints. It is important to advise that **** was satisfied with the job and has since settled accounts on this work order. This is more so as he is aware of the multiple times we had to go back (at your instance), the veracity of which could not be substantiated. **** also promised to let us know if there was any subsequent issue following our last visit but has not reverted till date. Notwithstanding the above narration and to better assist you, we advise that you liaise further with **** on this, if required. At Bathtub King, we strive to provide the highest level of service and take all customer concerns seriously. Our goal is to ensure that every customer has a positive experience, and we are committed to resolving any issues that may arise. We value your feedback and are dedicated to continuous improvement. Thank you for bringing this to our attention. Thank you Dawn.