Business ProfileforMomentum Credit Union

To whom it may concern, ** **** ** ******** ****** *** I am writing on behalf of my mother ******** ****** since she doesn’t have access to the internet. She has been banking for some time with the Momentum Credit Union in ******** ******* ** *** ***** ****** Since the beginning of May, she has had great difficulty accessing her banking information via the telephone since she doesn’t have a computer or cell phone. As per her usual routine in doing this, the response is ‘invalid entry’. She drove to the only branch located in the city last week, May 11 perhaps, to speak with someone regarding this problem and the only 2 tellers in the bank simply stated ‘they don’t know and are working on it’. No eye contact or assurance that someone would seek her out to help solve the issue. * **** ** *** **** ***** ** it is difficult to help navigate things for her from here. She was terribly upset when she called me this morning feeling abandoned and at a loss for help with this matter. She gave me permission to try and access her information as she usually does, and I too have received the same response via the telephone. I phoned the branch this morning and left a message for someone to contact me, but have not heard anything yet. ** ****** ***** **** ******* ** **** ************ *** **** *********** **** *** ****** ******* **** ****** * ********* *** **** *** ******* ** * ** ***** **** ** *** ******* Thank you for your attention, Kindly, ******** ******.