Business ProfileforCanada's Green Home Solutions

Signed agreement with Canada's Green Home Solutions (CGHS) for Energy Upgrade services including: 1) Providing & Installation of Heat Pump + Coil. 10 Years Warranty for Parts & Labour. 2) Process of my Rebate application with government including Audit related steps 3) Buyouts of my rental furnace & rental hot water tank (HWT) + 10 Years Warranty from CGHS. Agreement was signed on Aug. 31, 2023, for CAD$ 17,000 for the above services. They arranged loan of CAD$ 17,000 from their partner company, ******** (*****). The monthly instalment is CAD$ 112 from ****, which is quite fine since I would get rid of monthly rentals of Furnace + HWT. Heat Pump + Coil was provided & installed within a day of signing deal. Monthly Payment to ***** started through bank via Pre-Authorized Payment. However, following issues are still pending even after more than 4 months: 1) Energy Audit Report. 2. Rebate Application Number - Necessary for Government Loan application. 3. Buyouts of existing Furnace & Hot Water Tank to cease monthly rentals. CGHS Owner, Waleed (Cell No. ###-###-####) was contacted 2 months back. He promised to resolve all issues on priority. Unfortunately, all issues are unresolved. Now Waleed is not responding on phone & even not attending the calls. Concerns / Reason of Complain: 1) Monthly rentals (CAD$ 114.26) for Furnace & HWT are being paid in addition to **** monthly payment for loan + interest (CAD$ 112.10) 2) Rebate from govt. is at stake since no information is provided yet. Audit Advisor’s Report is not provided, so I cannot apply for rebate myself. 3) Warranty against Heat Pump, Coil, Furnace & HWT from CGHS is not expected since company is avoiding fulfilling their obligations.