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Find a Location

Old Republic Insurance Co has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Old Republic Insurance Co

      Box 557 - 100 King St W Hamilton, ON L8N 3K9

    • Old Republic Insurance Co

      100 King St W SUITE #10 Hamilton, ON L8P 1A2

    Business ProfileforOld Republic Insurance Co

    Insurance Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Old Republic Insurance Co has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Old Republic Insurance Co

        Box 557 - 100 King St W Hamilton, ON L8N 3K9

      • Old Republic Insurance Co

        100 King St W SUITE #10 Hamilton, ON L8P 1A2

      Location of This Business
      Box 557 - 100 King St W, Hamilton, ON L8N 3K9
      BBB File Opened:
      24/10/2011
      Contact Information

      Principal

      • Paul Fields, CEO

      Customer Contact

      • Paul Fields, CEO
      Additional Contact Information

      Fax Numbers

      • (866) 551-1704
        Other Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/01/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased a vehicle warranty plan for my 2015 **** *** truck on July 15th 2017. It is Old Republics gold plan which is their top plan and is supposed to be total warranty coverage for my truck for 84 months and up to 120,000 kms. The vehicle current has 63,581 on it and there is approximately 30 months left on the warranty. I paid $3,462.90 for my coverage and was expecting this would be sufficient in covering all future mechanical and electrical repairs to my vehicle. I had an electrical problem with my shifter for the transmission and had the truck towed to ***** ***** Chrysler in ***** *****. I gave them my Old Republic warranty. ***** ***** Chrysler diagnosed the problem as coming from the wiring harness. ***** *****r the service consultant phoned Old Republic and was told they will not cover my repair because it was caused by corrosion to the harness connection. ***** informed them this was not caused by anything I had done but they are still refusing to help me in anyway with the estimated $2,639.41 cost of this repair. I phoned Old Republic and talked to Jamie in customer service and got no where even when I asked if we could share the cost. * **** ** * ** * ******** *** *** ****** ** ****** ******** ******** ** ** ******* **** **** ****** ** ******* ** * *** ******* ** ***** **** ****** I hope you will be able to help me with this problem and would like to launch a complaint against Old Republic Insurance for not standing behind an honoring their policy. Thank you **** ******

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rick C

      1 star

      20/09/2021

      I purchased insurance on a non refundable trip to Holland through Verstrate Travel and Cruises and paid in full for the price of the trip ($6445). Which also included paying the Old Republic Insurance Company of Canada for travel insurance which costed my wife and I $695.00 (All inclusive for myself ($415) and non medical for my wife ($280)) This travel insurance was in case we had to cancel the trip. The Government of Canada issued an Official Global Travel Advisory not to "travel outside of Canada until further notice". Furthermore my doctor issued me a letter due to my recent operation and my weak immune system, not to travel due to the virus outbreak.

      I contacted the Old Republic Insurance Company on the 13th of March 2020 sending all of the documentation required. Again on the 20th of May 2020 I sent a letter again with all the documentation required. This Old Republic Insurance Company owes me $6000.00 as per their documents and they refuse to pay.

      *************************************************************** ********************************************************

      This is the first and last time I will purchase travel insurance since I am now not only short $6000 but as well $695 that was paid out in good faith to an insurance company that acted in bad faith and should not continue falsely promote themselves as an insurance company.


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