Business ProfileforHamilton Hyundai

We took our Hyundai Sante Fe in for a recall and a wheel alignment, which was done, and at the same time Hamilton Hyundai handed us a written estimate informing us that we needed approximately $1,700.00 in brake work to be done on our vehicle. We informed them that we would show the estimate to our son, who knows a lot about cars, as well as his friend who is a licensed mechanic. Our son and his friend said they would do the necessary brake work themselves and we went out and purchased the parts. When they commenced work on our SUV, they found that we did not need any work at all on the brakes, rotors, etc., and luckily were able to return all the parts, which were $1,000.00. The brake pads had plenty of pads left and the rotors were fine as well. We then met with the service manager who looked into the matter and contacted us back stating that there was a "miscommunication between the technician who worked on the vehicle and the person who wrote the estimate up". We had specifically asked the manager if we had agreed to the repair, would they have gone ahead and done the repairs and he said "yes". We then wrote a letter of complaint addressed to the President of Hyundai and received back an e-mail stating that customer service responds to all complaints and they will get back to us. When we hadn't heard from the customer service department for a number of weeks, I phoned customer service who informed us that the matter had been sent on to their escalation department. That was on September 12, 2023. I phoned twice again to no avail, have not heard a thing to date. * **** **** ** ** ****** *** *** **** ******** ********* ** *** ******** ***** **** ***** ********* ** ** ** ***** *** *********** ******** ** ***** ** *** ****** ******** *** *** *** ****** *** *********** ********* * ***** ** ** ******** *** ******** ******* ** **** ********* ** *** *** * ***** *** ****** ****** ** **** ***** ** **** ******** ** *****

Hamilton Hyundai did not "warn" us that the vehicle MAY need brake repairs, they handed us an actual repair estimate totalling $1,706.27, which inlcuded parts and labor costs. Our son and his mechanic friend who worked on the car, did NOT note blue spots on the rotors, and as well, our son actually took pictures of the parts that were in good condition and not in need of repair. At our meeting with the service manager, we never 'had words" with him and an apology was not offered. He stated he would not be able to comment until he spoke to the technician, refused to bring the technician into the meeting, and said he would get back to us once he spoke to the technician. We never left "disgruntled" as we left awaitng the call with hopefully an explanation or apology. Three days later he called our son and stated that there was "miscommunication" between the technican and the advisor. Our son strongly suggested the manager call us and explain and/or apologize. The service manager never called.