ComplaintsforGerry's Roofing & Siding Inc
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I put a 25000 deposit mid march 2023 on the basis the work would start 6 weeks after. We are now may 31 2023 ond still canot confirm a start date im just about ready to move back in and the first contractor i hired a basdede all other trades around Gerrys roofing and siding still to this day has not reached out with a start date 10 weeks past the promised 6 weeks. I have other contractors that can do this work now but gerrys still has my deposit.Business response
12/06/2023
Hi
This customer was contacted before this complaint. We actually installed one of the 3 contracts we had with this customer on May 10, 2023 before this complaint was filed, which the customer paid in full. Regarding the 2nd contract we spoke to the customer on June 2, 2023 and started this project on June 7. The 3rd contract is scheduled to start on June 19. This customer has verbally apologized to us for filing this complaint and let us know that he would remove it.
Regards,
Joel Knight
Gerry's Roofing & Siding Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.