ComplaintsforRed Hill Toyota
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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello Dears I always trust Toyota products and I bought my car from Toyota and I buy any parts from Toyota. Last time I bought a disk brake and pads from Toyota and install them in ********************. every time I use the brake it makes a noise than when the mechanic changes the pads everything became normal. So I went back to Toyota with the pads and the bill to return it, they refuse to return it despite they said one-year warranty.Business response
06/12/2021
Business Response /* (1000, 6, 2021/11/24) */ Customer came in and purchased brake pads over the counter, and had his mechanic install the pads. We have no way of knowing if the proper shim kits were installed etc, as the customer did not buy them from us at the time of purchasing the pads, also the pads returned were not in new condition. Also the customer was ******* to our parts counter staff to the point where our Fixed Operations Manager was forced to come out of his office and eventually asked the person to leave.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.