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Find a Location

ICash has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • ICash

      372 Bertha Street Hawkesbury, ON K6A 2A8

    Business ProfileforICash

    Loans

    At-a-glance

    Customer Reviews

    2.29/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    372 Bertha Street, Hawkesbury, ON K6A 2A8
    BBB File Opened:
    16/2/2017
    Years in Business:
    10
    Business Started:
    18/11/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 8699909 for this business, issued by Industry Canada

    These agencies may include:

    Industry Canada

    235 Queen Street, 5th floor, West Tower

    Ottawa ON K1A 0

    613-9545031

    http://www.ic.gc.ca

    BBB records show a license number of 4733142 for this business, issued by Ontario Ministry of Government and Consumer Services

    These agencies may include:

    Ontario Ministry of Government and Consumer Services

    6th Floor, Mowat Block, 900 Bay Street

    Toronto ON M7A 1

    800-8899768

    http://www.sse.gov.on.ca/mcs/en/pages/default.aspx

    Number of Employees:
    10
    Alternate Business Name
    • Trustnet Financial Ltd.
    • Finabanx
    Business Management
    • Ms. Patrycja Bibik, Paralegal
    Contact Information

    Principal

    • Ms. Patrycja Bibik, Paralegal

    Customer Contact

    • Ms. Patrycja Bibik, Paralegal
    Additional Contact Information

    Fax Numbers

    • (855) 630-9915
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: What to consider when researching personal loans

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    24/03/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I received an email stating that I was among the so called privilege to be able to reloan without proof of payment. So I applied and was still asked to prove that the payment went through and I did so several times. They accused me of having a negative balance after payment which I proved that I did not several times. They accused me of receiving a nsf charge on my icash payment. I explained to them that they can't make up false accusations and I asked them to explain to me how I would possibly receive a nsf when I had positive remaining balance and a positive end of day balance. I'm now concerned for my banking information. Is this a legitimate business? They have no understanding of how bank payments work. I have tried to resolve this issue with support but they kept lying and telling me things that didn't exist in my account and kept demanding proof that doesn't exist. They continously kept hanging up the phone one me, the supervisor of the support team hung up on me several times. They are falsely advertising their business and requesting documents that they shouldn't be. I don't understand how such a company is still operating.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John D

    2 stars

    02/06/2024

    Hi my name is **** and ** on odsp and Icash has been untruthful and deceptive about there policy for repayment and yesterday they pre approved my loan and now they are saying that they have to (by law) make customers wait for 4 day period for reapply and wait time yesterday was atrocious and they were doing first come first serve type mentality

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