ComplaintsforDemon Customs and Performance
Auto Parts
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Complaint Details
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Initial Complaint
13/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered Headers back in April/2022 and still have not recieved them. I have tried to contact them and have heard nothing from them.This is the last message I got from them .Your item is in transit to us. It is expected to ship to you by 05/13/22.Demon Customs and Performance Thank you for your interest in Demon Customs and Performance products! Your order has been received and will be processed once payment has been confirmed. Please allow up to 10 business day for order processing. You can check the status of your order at any time by logging in on our website. Order Details Order ID: 215 Date Added: 04/22/2022 Payment Method: Credit Card/Debit Card (Square) Shipping Method: Free Shipping Email: ****************** Telephone: ************ IP Address: ************ Order Status: Processing Payment Address Shipping Address *** ******* **** ******* ** ******* *** *** ******* ******** ****** *** ******* **** ******* ** ******* *** *** ******* ******** ****** Product Model Quantity Price Total ******** ******** *** ***** *********** ******* ******** * $254.46 CAD $254.46 CAD ******* ******* ***** ******* ******* *** ***** * $53.14 CAD $53.14 CAD Subtotal: $307.60 CAD Free Shipping: $0.00 CAD GST+PST: $15.38 CAD Total: $322.98 CAD Do Not Reply to this email. Please use the contact form on our website. Thanks Demon Customs and PerformanceInitial Complaint
27/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I've made an order on april 18th and never received it. The order number is #***. I've sent 3 emails they respond but still don't complete my order.Customer response
12/07/2022
Complaint Response Date bumped because: system updateInitial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought an product from this company and they did not ship or send confirmation e-mail The entire cost of product was $699.99 +tax and I would like to get refunded due to me ordering this product over a year ago I would like to get in contact with this company to get a refundInitial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made 2 online purchases same day it was about 1200 dollars on September 9, 2021 got my confirmation have both order numbers I spoke to them about four months back they said it was on back order and now they will not communicate I've sent messages via email over their social media ******** and ********* and I've also called multiple times and left messages and no one will return my call or message me back on what's going on ****************************Initial Complaint
24/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Gooday, hoping to resolve an on going issue with the company demon customs and performance that is already listed on your site, with bad reviews and such now that I'm finding out who they are.. I've purchased from them many small things in the past with a few small issued but they were resolved. This time with a large amount, its totally different story as I purchased just shy of 6 months ago in September a *********** kit from demon performance, ( a full engine wiring kit etc) at the some of 2811$ in total. At the time the kit was IN STOCK and ON SALE. Reason I bought it, at the time of the purchase before completing the actual purchase it said item ships 1 to 2 days meaning I should have it within the week I ordered it since their literally 8 hours away from me. (I'm in Timmins Ontario, their in Ingersoll Ontario). I get the confirmation email saying that my order is complete and that was the last I've heard from them. I've tried continuously calling them 7-8 times, leaving voicemail after voicemail, someone answered the phone once and then hung up. For a week or 2 they had actually turned the phone line right off, I've sent probably 5-6 emails now no answer and even sent them a ******** message on their page witch, they read and did not reply. I understand supply chain issues but when its in stock and 8 hours away I should of gotten something after almost 6 months. I've since posted a post on a famous truck page group in witch I've come to find out I'm not the only one whos been ******* with bigger orders with no response and people out of money.. if possible id like to attempt to at lease a refund ***************************************************************** ***** I've even emails their one sponsor and they also have heard the same from them. I will supply you guys with some chats, other peoples experience with them including mine, any other info needed just let me know. Thank you *******Initial Complaint
10/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The business is not communicating with me. No order status updates. Failing to cancel the order and refund the money. Order was placed aug 2 2021 for a total of $1587.64Initial Complaint
26/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
made a purchase for a steering wheel for just over 300$ in march of 2021. they processed my payment. and gave me a time frame, then months later told me they were having issues because of covid with receiving their products. I have since checked with the manufacture and there are no issues with the product on there end. they basically ignored me until November of 2021 where I asked for a refund because I'm tired of dealing with this company, ************************************************************. it is now the end of January 2022 and they are still ignoring me, something has to be done about this ********* companyInitial Complaint
06/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered a part from the company's website . Paid for item with credit card . Item ordered was not displayed as being out of stock or back order . Waiting for item to be shipped I was told it is on back order . I asked for refund and was told they don't give refunds only credit . Didn't want credit, asked for refund . Waited again for response . Kept messaging and finally replied saying refund would be issued . It's been almost 5 months since first ordered and conversation on ******** messenger . They haven't responded now since November 2021. Messaged again tonight and now my messages can't be delivered. Still no refund , over $43.75 in interest on my credit card due to unpaid balance waiting for them to refund me . 5 months is more than adequate time to process a refund . Not responding and blocking my messages is final straw . Was willing to wait for refund but I feel I gave plenty of time and now that I've been blocked I feel I'm working my rights to file a complaint to hopefully prevent other customers from being misled and mistreatedInitial Complaint
21/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a pair of bucket seats on June 3 2021. The order number is **** and the total amount is $561.51 in Canadian funds. I have contacted the business owner with the ship date getting backed up further and further. It is now December 20 2021 with no answers into when I will get the goods ordered. The type of seats are *************************************************** (PAIR) Black w/Red Stitch w/logo × 1. List price before tax was $503.99 CDN. I have checked with a few other sellers and these seats are readily available and ready to ship. I have even contacted the manufacturer in California and there is no supply issues with this type/art number of seat. These were ordered under my name and were supposed to ship to my address I have provided. ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************Initial Complaint
17/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a *** Racing Seat & brackets from Demon Customs on July 4th for $576.29. The item was in stock on their website, and noted shipping times could be 5-6 weeks. I waited aprox. 1 month before contacting them about an update on my order with no response. About two months after ordering, I sent another email, called, and messaged their social media accounts wondering about my order, before I finally received a response. They informed me the shipment of said product was delayed and they did not currently have it in stock. I was told I could not cancel my order or receive a refund. I told them I would file a chargeback on my credit card if they wouldn't refund my purchase. I decided not to file a dispute on the charge, and give them the benefit of doubt that the item would be shipped soon. I have sent several emails in the past few weeks, attempted to call their shop, and message their social media accounts trying to get a response with no luck. Today, I tried to file a dispute on the charge through my credit card company and learned I cannot file a dispute after 90 days. The *** Bucket Seat is no longer listed on their website, and with no response from the company, I am doubting I'll see my order. I have already purchased this product from another company, and I only want my $576.29 refunded from Demon Customs & Performance. There is no reason why they can't return a payment made for a purchase they cannot fulfil.
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Customer Complaints Summary
13 total complaints in the last 3 years.
0 complaints closed in the last 12 months.