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Complaint Details
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Initial Complaint
22/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased custom blinds for my windows on January 10, 2023 from Blindall. A sales rep named ***** came out to measure but did not bring a ladder. As a result, one of the blinds was not measured correctly and does not fit within the window frame. It was installed bu Blindall installer **** ******* and left hanging outside the window frame while I waited for the new blind to arrive. I was verbally told it would be fixed but have not received the new blind yet. Blindall has not given me any firm date on when the new blind will arrive, and has not sent me an email. It's all been verbal. There are also dirt markings on the windows that I raised with Blindall that have not been addressed yet either. No one from Blindall is contacting me to let me know when the blind will come. They;ve also not confirmed that it has been ordered. The install date for the blinds was February 22, 2023. The blinds in total cost $3000 on the dot.Business response
22/03/2023
Hello,
Window coverings were ordered yesterday and are expected within the next 2 weeks. Blindall employee spoke to the customer and explained the cause of the delay. Employee will ensure that the customer is provided a status updated by both phone and email and notified when the window coverings are shipped and received.
Blindall
Customer response
22/03/2023
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 19634551, and find that this resolution is satisfactory to me.
Sincerely,
********** *************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.