Business ProfileforPirate Cove Marina

Pirate Cove Marina (PCM) brokered the sale of my 2013 Sylvan Pontoon. Brokerage Agreement completed by PCM staff and signed 24 May 2022. Received email from **** in sales advising they had received an offer, he's handling the sale. **** said time sensitive for buyer. Offer accepted. 17 Jun 2022 **** contacted us requiring info for lean check. Info given. No further contact from **** on sale. As we had not heard anything I contacted **** on the 22 Jun 2022 and asked status. He advised customer would be picking up boat on 24 Jun 2022. After not hearing anything from ****, I contacted him 29 Jun 2022 and asked for details of sale. He advised the sale went smoothly, but the client wanted a test drive and completed. Client very happy payment received to close the sale. **** advised my payment would be ready, 29 Jun or 30 Jun 2022.Not heard anything from **** with regards to my payment I attended PCM on the 6 Jul 2022. **** checked with someone and advised me the payment was not ready. **** advised the payment would be ready 7 Jul or 8 Jul 2022.IAW PCM contract they make disbursement to the owner within two weeks of exchange of vessel. Therefore payment should be no later than 8 Jul 2022.STILL NO CONTACT from ****, I telephoned PCM on Friday 8 Jul 2022 asking about my payment. He put me on hold and would check on the payment. Upon returning to the phone **** advised payment had not been processed. I advised him of PCM contract that payment would be made within two weeks and that is today. **** had no answer other than to say there was no owner available to sign the cheque and I would have to wait until Monday or Tuesday. Not being pleased and after conversation as to PCM breaching their own contract, I asked that an Owner contact me ASAP.Totally unacceptable dealings or lack of, from ****. I hope other sale staff are more attentive, care about buyers and sellers. Would not deal with them in future (apparently newer owners since buying boat there)

Good afternoon *******,Thank you for taking the time today to discuss your experience, it allows me to try and better my business. I apologize for the delay in receiving your cheque today and not by Friday. After our conversation today, I hope that you and your wife will come see us if you wish to purchase a new boat down the road.Kind Regards,