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ComplaintsforChampagne Installations
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
15/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On November 12, 2022 I purchased a bathroom window size 36 inches x 38 inches from Champagne Installations Inc. through **** ***** *** ***** *** ***** ***** ******* ****** *** * *** *** **** for the amount of $1258.13. The agreement was to deliver and install the window. On June 6, 2023 the window was delivered. Upon inspection it was discovered that the glass was incorrect. The type ordered was Glue-Chip. The type delivered was Frosted. We had no choice but to accept the window with the wrong glass. We were advised by the Installer to notify Champagne Installations Inc. and request a replacement. On June 8, 2023 I began a chain of emails and phone calls to Champagne Installations, namely to *******, ****** and the local representative **** ***. I also reached out to **** ***** ***** ***** and had numerous discussions with ****** ****** (Manager) and two members of their Customer Care Resolution Department. I have received promises but no replacement glass and no date and time as to when this resolution will be resolved. Sorry I cannot provide you a tracking number at this time although I do have pages of notes if you require them. * *** ** ******* ** *** *** **** ****** ***** **** **** *********Customer response
27/02/2024
On Wednesday February 21, 2024 Champagne Installations Installers arrived at our house and installed the glass panels.
After dealing with the *** and **** ***** *********** I'm not sure who inspired the Installers to complete the job.
I am still looking for compensation for my time, headaches and inconvenience.
Thanks you for all your efforts and understanding.
I will keep you posted.
*****
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.