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ComplaintsforAhoy Rentals
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Complaint Details
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Initial Complaint
04/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Last Sunday, July 31th 2022, we were a group of five visiting Kingston. We stopped by Ahoy Rentals to rent some Kayaks. We informed the employee, giving us the Kayaks, that we are beginners and it is the first time kayaking experience for the two of us. The employee gave us instructions and we made our best to abide by those rules. Being on Kayak for the first time, I found waves are strong and I could not control the direction of my Kayak. It ended up with waves pushing me away from the shore and my Kayak turned over. The business owner came in a boat and helped me to get out the water. Another employee advised me later that I should make the Kayak face the waves to have better control; she explained waves could turn over the Kayak if hitting from the sides. As I was badly injured, I asked for the first aid kit; however, the owner provided us a very modest first-aid kit that contains only cotton and yellow expired gauze. There was no Alcohol for cleaning my injuries. As we were checking out, I found that the bill includes 50 dollars as a rescue fee. We were not informed directly and clearly about this fee before renting the Kayaks. I do not believe it is fair to get charged for out-of-hand incidents. As I have mentioned earlier, this is my first kayaking experience and I abided by all safety rules informed by the business employees. Accordingly, I contacted communicated through emails with the business owner who refuses to issue any refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.