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Business ProfileforFW Black Ltd
At-a-glance
Business Details
- Location of This Business
- 685 Arlington Park Place, Kingston, ON K7M 7E4
- BBB File Opened:
- 14/1/2010
- Years in Business:
- 75
- Business Started:
- 1/1/1949
- Business Incorporated:
- 1/1/1949
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Number of Employees:
- 24
- Alternate Business Name
- F.W. Black Ltd.
- Contact Information
Customer Contact
- Josh Vaters, General Manager
- Additional Contact Information
Fax Numbers
- (613) 389-0003Primary Fax
Phone Numbers
- (866) 392-5225Other Phone
- (613) 389-9607Other Phone
Email Addresses
- Primary
- (613) 389-0003
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jay B
03/04/2023
FW Black Ltd Response
02/05/2023
Hi ***,
Its unfortunate that you have had this experience. Allow me to shed some insight on how the process of warranty and service has changed in recent years and why you received the response you did. Around four years ago now, *************** (Whirlpool, Maytag, KitchenAid, Amana) changed the way they control the servicing of their brands. They decided on a more centralized approach to service. This means that any issues which happen in the first 12 months MUST go through the manufacturer. They then decide how best to handle the situation. There are some exceptions to this rule. One is items delivered that are DOA (dead on arrival) and another is immediately reported cosmetic damage. Unfortunately, the time that had passed in your particular case negated either of these options as viable. All that said, you have been a long-term client of ours and we dont want to lose your future business. I believe ****** has historically been your point of contact in the store. I urge you next time a situation such as this arises to reach out to him before completely canceling your business with us. It may not be possible for him to help but there are always things we can do to help. I urge you, if possible, to change your review of us as we have maintained an A+ rating and have been accredited by the BBB since ****. We havent done this by leaving people hanging with outstanding issues.
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