ComplaintsforTrillium College

• Initial Complaint

  07/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a recent graduate of trillium college. I had to wait to make this complaint as I was afraid the school would not allow me to graduate if I spoke up. The school’s lack of action has destroyed my credit. In short, my graduation dates were changed du to Covid lockdowns. I contacted the school multiple times to update my graduation date in order to update my student loan information and avoid payments needing to be made prior to graduation. I am a single mother of a toddler, low income, had no means to make payments while in school and during a pandemic. The school failed to change the dates in time - it would have taken then literally two seconds - and two missed payments were registered on my credit report because of this. It dropped my credit rating by over 100 points in 1 month. My credit was good, 700, and went to 589. I’m still recovering and it will take years. I’ve contacted the school, OSAP, the national student loan service. Nobody will help me fix this, and I am no longer able to get the business loan I need - or an apartment - or a car loan, or anything. They’ve destroyed my life and won’t do anything to help me. I’m not the only one whose had problems like this. Trillium college treats their students terribly as soon as their tuition is paid. I need help fixing this in order to fix my credit and get my life back on track. Please help me.

  Business response

  15/03/2022

  I’ve looked into the ********* *** ******** by ***** ******* and have discovered the following.
  
  Ms. ******* started her 88 week/20 month Massage Therapy program in October 2017 and completed in November 2021.
  
  During that time she withdrew from the program due to pregnancy- February 6, 2018. See our system note below:
  
  
  ******.james Feb 06, 2018 Reason for Status change: Student's pregnancy has turned to high-risk and she has decided to withdraw at this time on the recommendation of her DR. and return once baby has arrived.
  Previous Status = Active
  
  Throughout her program before each OSAP loan release she met with a Student Finance Planner to review the details of her loan (see attached).  These details included re-payment programs and requirements.
  
  This communication was sent to ****** on by a Student Finance Planner on November 11, 2021: 
  
  Hi ******, 
  From your discussion you had with Trudi, she has asked me to look into this a bit for you. 
  When your returned to your placement you submitted a Continuation of Interest free status application which took care of the end date update with OSAP and I can see it was confirmed and in place. 
  When you have greater than 28 days away from the program OSAP processes this as a withdrawal which is why your repayment started, I confirmed this with CCO. 
  OSAP does not consider the fact that this was due to COVID, it’s the Ministry’s guidelines unfortunately but the Continuation of Interest Free status application is what tells OSAP that you returned to complete your program. 
  You should have been made aware of this repayment process through NSLSC. 
  I would suggest contacting them to see if there is a way to bring your credit score back up. 
  Their number is ************. You are more than welcome to apply for OSAP again to begin a new program once you have completed in January.
  I hope this helps in some way to address your concerns. 
  I have included your current Financial Planner, Jacqui, in this email as well, in case she is able to assist you further. 
  Kind Regards, 
  ****** ****** Student Financial Planner Trillium College 
  
  I asked our Student Finance Manager to also review the file and this was her summary:
  
  This student submitted a continuation of interest free status on July 15, 2021—however she would have been required to pay May and Junes payments as 6 months form her original end date of November 2020 would take her to May.
  She also signed the Student Financial Exit form that clearly states that she can apply for Repayment Assistance Program before payments begin (She would have been notified by the NSLSC prior to her payments beginning), as Angela stated in her email to the student November 11, 2021.
  ******:  I don’t feel this is an error on Trillium’s part, we also added information in TC Learn for students to contact the SFP department with any questions.  Trillium College has done their due diligence.
  
  After reviewing all of this information, I agree with my Team that this was Ms. *******’s responsibility to ensure her good credit score by following the instructions given to her several times during her study period. 
  
  I am requesting that you consider this matter closed.
  
  Should you have any other questions, please reach out.
  
  Sincerely, 
  ****** 
  
  ****** ***** ********* ********** * ******* ********** ******** ******* *** ***** ******* **** ** **** ****** *** *** *** ** ************** ****
  

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