ComplaintsforKingston Honda

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a 2020 Honda odyssey from ********** ***** in July of 2020. Since then I have had nothing but problems outside of regular maintenance. It started with the tire pressure system and ********** not being able to get that fixed, so that I wasn't coming out to my car on flat tires. So it took ***** ********** my whole first year to fix this. They even had to repay the charge because they couldn't fix it. While they were working on that my emission system light would come on. Though ********** would tell me it was a valve problem if the ligh went off before I got there, there was really nothing they could do. Then my camera in the car started acting up. ********** replaced it twice keeping my car for 2 days even. I should also mention in here that ********** ***** in the hight of covid let another customer drive off with the key to my car. I then had to wait for the person to bring my key back in order to leave. Well then the camera was still not right and light was still on so I decided to go to Kingston Honda instead because ********** was not fixing my car. Kingston Honda is an hour and 15 mins away from me. So I bring it in to Kingston to see if a second garage can fix it. They kinda fixed the camera, however even after a valve replacement the emission system light came on again 2 days after leaving the garage. At this point I'm so tired of dealing with a brocken car that hasn't worked right that i just leave the light on for a while.Well 2 months ago maybe the camera on my car starts acting up again. I call Kingston to ask about bringing it in there's a recall so I make an appointment to have the camera replaced for the 4th time since I've bought it. Since the system light is still on I tell them to fix it. Well I have now been back 4 times to Honda kingston and still the problem is not fixed I am now waiting for another part and have to go back again for them to maybe fix my car. I should mention that these last 4 now 5 trips are for the valve replacement.

  Business response

  18/08/2023

  I believe this case has been sent to the wrong dealer.  We did not sell the vehicle to the customer, it was **** **** ***** so I believe this should be directed elsewhere.  We did have the Customer in a few times to diagnose and result an ongoing issue but we are NOT where the problem originated.  Last time their family was in I arranged to get them a vehicle to have for the day.  We ordered the part needed and will contact them shortly to bring their vehicle in to fix.  I have authorized my advisor to get them a vehicle for the day again when it comes in.  We are doing everything we can to remedy the situation but I believe we are not the proper people to be having to deal with a ****** ******** ****** issue.

  Customer response

  19/08/2023

  
  Complaint: 20456696
  
  I am rejecting this response because: This is a pass th buck type of response. Honestly arranging for a car is the least that you can do I have been to Kingston Honda 4 times in a month still my car isn't fixed you may not be the ones I purchased the car from but you and ********** ***** both are awful garages if you think that it is perfectly acceptable for a mom of three to drive an 2 hours out of her way to get to you. Hoping you would be a better garage then my original one and able to be empathetic to my struggle because i have already had a Terrible expirence at ********** where i bought the car.No offer of gas compensation, no offer to keep my car do a full work up call me in 3 or 4 days, set me up with a rental for the days my car is being completely fixed. If you would like I can open up a file and do a *** with both of you, however you have a part in this story and the truth is I have been to your garage 4 now coming up to 5 times since like the beginning of August my engine light is still on and this has been 3 years running and not one but 2 Honda garages with all your high end mechanics and charges up the ass. You still can't fix my brand new car. 5 trips for my there and back is 10 hours of diving not sure how many extra kilometers and I have zero faith that whatever you are about to "fix" in my car( I use the term "fixed" lightly here because my car has never been fixed) won't be fixed!! And I will have to make another appointment!! I can't use certain features on my car even because the engine light has been on. Would be nice to use my auto start finally.  I paid for a car that isn't new and I'm sick of being taken advantage of and I pay like 400 every 2 weeks for a a Car that has never worked like a new car. I promise you after this experience I will never be a Honda owner again once my payments are done even I want out of my car and it's such a shame because I absolutely love to drive it. But once my warranties end I won't be able to afford the payments to fix it not when Honda wants 1 45 bucks to just read the engine light. My mom and pop garage will do that **** for free. I am sorry that you feel innocent in this situation but you are not and I won't stand for pass the buck you played a part in not fixing my car. But this weekend I will also file a *** with ********** so your feelings won't  be to butt hurt!!! I would also like to add that sending me back to dealing with a crap dealership that I bought the car instead of manning up and doing everything you can to help me is in very poor taste!! I expected way more from both Honda garages I guess Iam  learning the hard way!!! 
  
  Sincerely,
  ****** *****
  

• Initial Complaint

  04/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Honda in house leasing took 14 extra payments out of my account and we have all paperwork , however are coming up with every excuse in the book not to pay me. And now have out and out saying I won’t get a cent , it’s clearly a error but they won’t admit , I wonder how many people they have done this too

• Initial Complaint

  23/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON MONDAY JUNE 20 WE TOOK OUR CAR INTO HONDA TO FIX THE AIR CONDITIONING THAT WE JUST RECENTLY PURCHASED AND THEY REFUSED. THEY SAID THE WAY IT BROKE MADE THEM FEEL NOT RESPONSIBLE AND THAT IT WOULD TAKE ABOUT TEN HOURS PLUS PARTS TO FIX AND REFUSED TO GIVE US A PRICE DESPITE AN EMAIL THE NEXT DAY TO *** ******, SERVICE ADVISOR ************ ********* *************. WE HAD JUST RECENTLY HAD THE AIR CONDITIONING REPLACED BY THEM AND AT THE SAME TIME THEY FOUND A TOTAL OF $6000 IN REPAIRS THAT THEY ATTENDED TO. WITHIN A FEW DAYS OF FIXING ALL THESE REPAIRS A PART FELL OFF AND THEY CHARGED US ANOTHER $400 AT THIS TIME. I WANT MY NEW AIR CONDITOINING FIXED AT THEIR EXPENSE PLEASE.

  Business response

  07/07/2022

  I just talked to the Customers and we are in the process of bringing their vehicle in to determine exactly where the problem is.  We will then take the necessary steps to fix the issue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩