Customer ReviewsforPetrie Ford

I bought my suv to Petrie Ford to have my e-brake looked at as it was coming on and then starts binging consistently while driving!I have warranty that I bought extra while purchasing the suv. They said that they will get a hold of the warranty company to see if it will be covered. I called a week later to see if they had any information regarding if the company would cover the cost .They had not and stated they could not get through to talk with them. Im still waiting for the call and nothing has been put into the warranty company as it was checked by another dealership that I took my car too.I have taken my car there a few times and had no issues with good service. The dealership has done nothing since I called a week later after they looked at my car. They also have dealt with this warranty company before.

I just looked into this on our end. Customer did not buy the vehicle or the warranty at our dealership. The third-party warranty company that they bought are hard to get ahold of. We are not a ******* dealer and so it takes more time. Other dealers that are tri-core dealers have a direct line where dealers like ** do not. I don't feel we should be penalized when we did not sell her the warranty, nor did we sell her the car. There are notes in my system showing we have reached out and who we spoke with at ******* so we did try.

To comment on what Petrie Ford stated in their comment. It does not matter where you buy your vehicle and warranty. I should be able to take my vehicle to any **** dealership to have it fixed. I was not told once that they were not a ******* dealership. I took my vehicle there 2 previous times to have extended warranty repairs done and they had no problem getting a hold of ****care to do so. I had no complaints about their service. It was great. No one contacted me after I called a week later to see where they were in regards to getting it possibly covered. I left a message with the person I was dealing with, and received no call since. When I took it to the dealership that Im currently with. They told me exactly what I needed to get fixed and nothing more.. Yes Petrie Ford needs to be accountable for this situation because I paid money to have diagnostics done and nothing was fixed. So if there were notes that you tried, then you needed to reach out to the customer and stated that.

I purchased a used 2015 Ford Escape from Petrie Ford in the spring of 2019. Shortly (about a month) after the sale, the paint started to peel off of the left front bumper. I took it back to the dealership to point out the problem and they indicated that it wasn't their problem. I have since followed up continuously with different offices at the dealership without success. The last response I received from the Sales Manager was "We feel we have done nothing wrong". Buyer Beware!!!

I am personally the one who spoke with Sandy most recently. I was asked to reach out to Sandy after he was complaining to service about a paint issue on his bumper. The customer bought a 4 year old vehicle in 2019. it is now 6 years old. The customer had a issue with the paint peeling off which he said he came and talked to a manager about and was bushed off two years ago. I don't feel it was that simple as we pride ourselves and looking after our customers. It was 2.5 years ago and no one here remembers that conversation. The paint issue had to do with the previous owner as we did not repair it in house nor did we, or the customer, notice anything on delivery. The paint issue had NOTHING to do with the safety of the vehicle which we 100% would have backed if it did. The reason I have dismissed the customers complaint is I do not feel we have done anything wrong. Sandy submitted a very bad survey to Ford already about our dealership 2 years after the sale of our vehicle. He was rude to our service employees about the situation as well. He wrote me a long winded emailing bashing our dealership as well as threating to go social media about the situation. I do not feel we owe him anything else at this time. I grabbed the file looked through all the notes and everything was done above board on the sale of this vehicle. The issue he is complaining about is strictly cosmetic and does not effect the safety or structure of the vehicle. We are an honest dealer and if he had dealt with it better I would have seen what I could do to help him out but I don't feel we should be responsible for a cosmetic paint issue on a 6 year old vehicle that was purchased 2.5 years ago. I also don't think I should have to address a customer who sends rude emails making accusations about our dealership and threatens to go to social media if I don't help them. I feel I looked into his complaint from all angles and I made a decision that I felt was the right one based on the situation.

The dealer is incorrect. I returned to the dealership about a month after I bought the car and pointed out the problem. I was summarily dismissed with "that us not our problem". I have continouisly followed up with the dealership for the past two years without success. Conveniently no one will admit to speaking to me and the only rude person I have thus far encountered has been my most recent duscussions with **** who was recommended by their Maintenance Manager as someone who is fair and can get things done. That does not appear to be the case. I have not said anything about this situation that is not true and I did give a bad review about recent service during which the service was not completed properly and I had to return 1 hour after I picked it up to have further repairs done. I was not rude to anyone and the issue was resolved with the Service Manager. She is also incorrect in that I did not complain until 2.5 years after purchase. The paint started to peel off a month after I bought the car and I returned immediately when it started to peel. I am sorry if I hurt her feelings after she told me she was proud of the dealership and that she feels they did nothing wrong. I feel I was cheated and lied to by a dishonest dealer determined to make a buck anyway they can. I plan to pursue this issue any way I can.