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Find a Location

Hometown Remodeling has 1 locations, listed below.

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    Business ProfileforHometown Remodeling

    Remodeling

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1214 Heritage Road, Kingsville, ON N9Y 2E6
    BBB File Opened:
    12/1/2024
    Business Management
    • General Manager
    Contact Information

    Principal

    • General Manager

    Customer Contact

    • General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    After weeks following a full payment via e transfer of the deposit, Dec 4th Hometown Remodeling was finally to begin work on my upstairs bathroom. It was quoted as **** day job a clear requirement for the work to be done as I have a child potty training & needs to have a mainlevel bathroom easily accessible.Work started, albeit very slowly. **** was nearly never here while a contractor who worked for him came to begin tearing out the bath and then the floor. With less than a week on the job **** was asking for more money, this was before the bath was finalized, before the floor had been completed. No work had be been completed. I agreed to his demand to pay early.The following week, again **** shows up asking for more money, above what was estimated & claiming it was for work previously agreed on ( I have documented proof that none of the increase requests were legitimate). We declined, this time my husband had said that we will hold on to the last payment until the work was completed. It was at this point, the work came to a stop. I have gaping holes in walls, loose wires hanging from my ceiling, plumbing that is leaking (I have photos of all of this). Following up for the last 3 weeks have proven unfruitful. The vanity that I had paid for, documented in emails, text and photos have still not been delivered. The excuses continue without any progress and the story changes. I have a police report stating the last update was Jan 4-5 it would be coming down. That time has come & gone, still no vanity. I've offered alternative solutions, refund for the vanity, alternative vanity or any solution to finish my bathroom. Nothing, has changed No progress No work. The buyers protection states 30days (purchased goods - vanity), the law says reasonable timeframe (contractors work). I am 3 weeks with nothing but new & ongoing excuses. After much investigation, I have a large number of other customers that have similar stories & the potential history of ongoing scam in town.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jeff C

    1 star

    16/02/2024

    -worst company we have ever dealt with. -**** ******* never showed up when he said he would, not even once! -His work ethic and quality of work is not acceptable. -All talk and full of BS. -Puts is employees down in front of customers -has you etransfer money to his wife's account on occasion. - 1 week job turned into 3 plus weeks after which we had enough of his crap and picked up our cabinet doors only to find out he lost and then finally found one door and didn't spray it and blamed his employee *****. Do not Hire!

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