7 Customer Reviews
Review from Sue & Dawn S
5 stars13/07/2024
Fantastic service dedicated to finding the best possible solution within budget. No pressure. Felt reassured every step of the way. Bill provided excellent advice from the functionality to design options such as fabrics. We highly recommend MacDonald Awning. (Posting this after almost 10 months since installation. Very happy with the product too!)
MacDonald Awnings & Shade Products Response
17/07/2024
Thanks *** and ****. If ever a question/concern, don't hesitate to reach out. Cheers!Review from MICHAEL M
5 stars10/05/2024
Great customer service in office and on site. Very helpful in helping with our needs for an awning selection and explaining every option that was available to suit our needs. Bill actually came on site twice to ensure that everything we chose would fit our needs. Measured everything twice! (Measure twice - cut once). Installation team was fabulous! All work was done professionally and in a timely manner. Great work. Very much enjoying the new awning with family and friends. Thank-you MacDonald Awnings.MacDonald Awnings & Shade Products Response
12/05/2024
Thanks very much ****. If ever a question/concern drop us a line. Cheers!Review from John/Susan H
5 stars14/03/2024
The other day, we had our existing awning re-skinned. Brittany assisted us in choosing the right fabric/pattern and arranging for the installation. The crew that came to do the on-site work, were very punctual/efficient and knew what they were doing. The awning looks great!MacDonald Awnings & Shade Products Response
21/03/2024
Thanks for your purchase and review **** and *****. Glad everything worked out well and that you are pleased. If ever a question/concern drop us a line. Cheers! BillReview from Mike S
5 stars06/03/2024
Good day I just want to write a little short note regarding my experience with MacDonald Awning & Shade regarding my backyard awning. I had a problem with the material that was getting cut while I was rolling the awning up and down last year and finally after 10 months bill said that he would help me out. Bill finally got the awning from the other company and the material and told me that,don’t worry he will look after everything after he received it, he arranged to get it put back onto the structure and made everything work properly. I’m very grateful for Bill and MacDonald Awning for their services and commitment so now I have an awning that I can use this summer when the heat arises. I would highly recommend Bill as he’s a professional, and I would recommend all of my friends to this company. Once again, service and quality is a number one thing and when you buy something it’s always nice to know there’s someone out there that will provide the service. Bill, I really appreciate your workmanship and we will be speaking in the near future. Thank you very much. Have a great day Mike Shapiro, Port Dover, OntarioMacDonald Awnings & Shade Products Response
07/03/2024
Thanks for the review. Your feedback serves as great encouragement to our entire team. It shows we are on the right track and motivates our employees to continue to deliver excellent products and service. If ever a question, drop me a line. Thanks, BillReview from Corry v
5 stars05/03/2024
We recently dealt with the staff at MacDonald Awning regarding a new awning for our deck. We were presented with all the choices and available options there were. Bill came out to do a site visit to make sure that the right decision was made as far as size, color and options. To our surprise they were able to install it almost a few weeks later so we get to use it early. The installers were very polite, experienced and cleaned up the work area when done. We made the right choice by using MacDonald Awning. Great company to deal with. We are very pleased and look forward to using our new awning this summer.MacDonald Awnings & Shade Products Response
06/03/2024
Thanks very much *****. We really appreciate your comments. If ever a question, drop me a line. Cheers!Review from Helen A
5 stars29/07/2023
We purchased an awning recently and experienced a hiccup - likely user error. We contacted MacDonald Awnings via email late one evening. We received a response early the next morning and then worked with them over the next 2 days to resolve the issue. Their timely, friendly response, videos, calls and support were very much appreciated. Communication when issues arise is so important and we felt supported all the way. Many thanks to Bill and team (Darryl) for helping us resolve our issue and enjoy our awning! ***** * *****MacDonald Awnings & Shade Products Response
03/10/2023
Thanks for your purchase and review ***** and *****
Glad everything is working well.
If there is ever a question, send a note to Grey Bruce Patio or MacDonald Awning.
Cheers!
Bill
Review from Enzo C
5 stars02/10/2021
Recently, MacDonald Awning was very helpful in assisting me to trouble shoot a malfunction of the remote control, necessary to open my awning purchased from MacDonald's a year ago. After changing the battery to no avail, I contacted the company. I spoke with Bill S., one of the partners, and he suggested I check the breaker switch (the red button) on my outside outlets. Sure enough it worked.
Normally most company's would have dispatched a repair person who would have charged a fee for their service and expert advice. Bill graciously declined any remuneration.
*********************************************************** Enzo CMacDonald Awnings & Shade Products Response
04/10/2021
Thanks Mr. C. !
Glad we could assist. If ever an question/concern drop me a line.
Bill
Customer Review Rating
Average of 7 Customer Reviews
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