Complaintsfor5 Star Basement

• Initial Complaint

  15/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  5 star basement, business owner is Randolph M., aka Mike was hired to complete my basement. I started giving him money for materials and labor in July 2023. He provided “fake” receipts from **** ***** that was either an open quote or an old receipt to me. I paid him $3513 for materials he said he had bought, not knowing it was an open quote. After several phone calls and emails, he had **** ***** deliver materials in the amount of $1131 leaving a balance of $2382 owing. The order # is *********. He also provided a receipt with order # *********, I found out this was an old order from 2020 and did not give him anything for it. He has blocked me and isn’t responding to my emails. ****** **** **** *** **** ******** **** ******* ** *** *** *** **** ****** ** *** ********

  Business response

  20/09/2023

  re: ****** Alawiye; 1165 Medway Park Road 

  hello there 

  I have attached the accounting of labor and materials and payments made also  a copy of all the pass inspections reports from the city of London

  the client owes us $382.53. she does not pay on time and if you want the long version of the events i could provide them.

  full of excuses 

  1. did not pay our designer for over 8 months (ignored us and we had to threaten to take her to court)  the late payments continued through the project

  2. using that leverage to ask for free work to be done i.e flooring on stairs finish storage room we  agreed to keep her happy

  not clearing the basement so we could work but asking us to do even extra work moving furniture around , protecting it from construction debris and more.

  3. said we do not need a permit and **** that the building inspector said we do not need a permit, 100% false (pass inspection reports attached)

  4.. asking our hard working workers if they are legal to work in Canada racially profiling them (horrible thing to do)  

  thank you 

  Mike

  833-433-9463

  accounting 

  
  
  total contract  22777
  labor 9010
  materials  13767
  

  
  labor 
  Design, Plans & Permit  $5,000.00
  Concrete 10% $876.70
  Framing 10% $876.70
  Plumbing rough-in 10% $876.70
  hvac Insulation 5% $438.35
  moving and protecting furniture $300.00
  total owed for labor : $8,368.45
  
  materials
  26/08/2023 7033-00046-00135-20230826 $338.69
  26/08/2023 7033-00001-07106-20230826 $38.37
  18/08/2023 7237-00046-00417-20230818 $1,131.05
  03/08/2023 7009-00042-01559-20230803 $141.45
  28/07/2023 7033-00045-08381-20230728 $89.95
  24/07/2023 7033-00046-09033-20230724 $337.58
  electrical wires $904.00
  plumbing $508.50
  misc screws  $282.50
  tools $590.00
  total owed for materials $4,362.09
  

  
   payments made by client 
   $    2,000.00
   $    1,500.00
   $    1,000.00
   $    2,500.00
   $    2,253.40
   $    1,013.92
   $        703.99
   $    1,376.70
  
  total  $  12,348.01
  
  accounting
  labor & materials $12,730.54
  total paid  $12,348.01
  
  owes us  $382.53
  
  please note you have over $500 of our tools we would like to come and pick up

  Customer response

  20/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

   

  
  

  Customer response

  23/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  If Mike can answer the following questions truthfully, this problem will be solved.
  1. Did you portray an open quote invoice to me as paid or not?
  2. Did I not fall for your scam and pay fully for the materials?
  3. Were all the materials I paid for delivered?
  4. Did you give me an old receipt from 2020 and demand reimbursement or not? 
  
  @ BBB, please call **** ***** with these order numbers to get more info- ********* and ********* (if paid, get the payment date).
  Regarding the tools and wires, they are useless to me and no one is stopping you from picking them up. *** **** *** **** ******* *** ***** *** ** *** **** *** ************ ** **** ** *** ****** *** ****.
  ****** ** * ************ ******* ** *** ** ********* ** *** **** *** ***** ***** ***** ******** ** ****** *** *****
  
  Sincerely,
  
  ****** *******

   

   

  .

  Business response

  01/10/2023

  hi ****** 

  this is a very simple case of math 

  *** **** ****** **** would you like me to share with you the messages from when we started and you ghosted us for months at a time 

  until we threatened to put a lien on your house 

  you want us to finish your job ??? let us know 

  you had no room in your basement to bring  all the materials at the same time 

  1. let me know if you need another full accounting statement

  return our electrical materials and tools and get credited as soon as we get them

  2. were you not aggressive with my laborer's questioning their work status 

  3. was moving your furniture part of my contract 

  4. how many extras did i give you free storage room free steps one extra free window .. worth (5,000)

  i await your reply 

  thank you 

  mike c. g.

   

   

   

   

  Customer response

  02/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

   

  Hi Mike,

  I reject all the things you mentioned in your response to my complaint. It would be nice if you could provide all our text message communications .

  1. I do not need any further account statement because all you have posted so far *** **** **** never existed. Money collected from me were based on the little work you did and materials that were never delivered.

  2.We never collected any electrical materials and tools from you. A one quarter roll of electrical cables you brought to my house is here, a shovel and hammer are outside where your laborers left them.

  3. You gave me a quote for a list of materials claiming to be a receipt you said you already paid for. I then gave you money for these materials, we found out the materials were not paid for when we called **** *****. I have all the correspondents.

  3. We paid you every time you sent someone here to work, even though they had worked 2-4 hours once or twice a week. You also gave me a fake **** ***** receipt from 2021, **** that you had bought electrical materials and asked for payment. We confirmed with **** ****** that it was an old receipt and we confronted you about it. **** ** ****.

  4. We have the contract and you can not change anything in it. There was never any free work you did for us. All the work to be done were all stated in the contract. 

  5.There was never a time we received a threat from you saying you will put a lien on our house, what for? What delayed the payment for the design and permit was the process you took, ** *** **** ********** ** ** *** * *** **** ******** ** *** ******* *** ******* * **** ***** ** ** **** ******* ** ********** *** * *** *** **** **** ***

  6.I was not aggressive with your laborers, I never asked them if they were allowed to work in Canada. They can testify themselves.

  7. You did not move a single furniture. I have a video of the mess you left behind as proof.

  8. You never gave any free window. The contract included 2 bedroom and 2 enlarged egress windows. Not sure which free extra window you meant? We even paid you for the concrete work that was never done. * **** * **** ******** * **** ** *** ******** **** ****** *** **** ** ** ********* *** **** *******

  9. You knew you have done something wrong, that is why you have not come to pick up all the tools your boys left outside.

  10. I called you several times to ask you when you will be coming to complete the job, but all I got from you was different stories, **** ** *****

  11.I need a refund for the materials that we paid you for that were not delivered 

  12. I have learnt a great lesson, * **** ***** **** *** * ******* **** *** **** ******

  ******.

  Business response

  18/10/2023

  rep**** to each point below your ignored previous replies 
  1. I do not need any further account statement ******* *** *** **** ****** ** *** *** **** **** ***** *******. Money collected from me were based on the little work you did and materials that were never delivered.

  this is false i sent you the accounting eariler on one of the 1st rep**** here would you like it again
  2.We never collected any electrical materials and tools from you. A one quarter roll of electrical cables you brought to my house is here, a shovel and hammer are outside where your laborers left them.

  my workers came to drop off materials and you were hostile to them and never let them take the tools from your home as well as racially disseminating them and i quote "DO YOU HAVE A WORK PERMIT" is this  because they are ******* ?? not nice  
  3. You gave me a quote for a list of materials claiming to be a receipt you said you already paid for. I then gave you money for these materials, we found out the materials were not paid for when we called **** *****. I have all the correspondents.

  do you have room in your basement , do you have room to store drywall kitchen stuff etc etc doors washroom all materials were dropped off in different sections 

  
  3. We paid you every time you sent someone here to work, even though they had worked 2-4 hours once or twice a week. You also gave me a fake **** ***** receipt from 2021, **** that you had bought electrical materials and asked for payment. We confirmed with **** ****** that it was an old receipt and we confronted you about it. **** ** ****.
  4. We have the contract and you can not change anything in it. There was never any free work you did for us. All the work to be done were all stated in the contract. 

  stairs, storage and extra window copy of permit attached FYI 
  5.There was never a time we received a threat from you saying you will put a lien on our house, what for? What delayed the payment for the design and permit was the process you took, ** *** **** ********** ** ** *** * *** **** ******** ** *** ******* *** ******* * **** ***** ** ** **** ******* ** ********** *** * *** *** **** **** ***

  here we go with the excuses so you agree you took a very long time to pay us and we had to threaten to put a lien on your home after signing the contract 
  6.I was not aggressive with your laborers, I never asked them if they were allowed to work in Canada. They can testify themselves.

  they told me we are never going back there ever again 
  7. You did not move a single furniture. I have a video of the mess you left behind as proof.

  we did not move anything or cover any thing with poly ?? another ***
  8. You never gave any free window. The contract included 2 bedroom and 2 enlarged egress windows. Not sure which free extra window you meant? We even paid you for the concrete work that was never done. * **** * **** ******** * **** ** *** ******** **** ****** *** **** ** ** ********* *** **** *******

  look at the city permit 
  9. You knew you have done something wrong, that is why you have not come to pick up all the tools your boys left outside.

  absolutely not you scared my workers away not good 
  10. I called you several times to ask you when you will be coming to complete the job, but all I got from you was different stories, **** ** *****

  again false
  11.I need a refund for the materials that we paid you for that were not delivered 

  i sent you the accounting if you think you over paid show me like i sent you its basic numbers 
  12. I have learnt a great lesson, * **** ***** **** *** * ******* **** *** **** ******

  you even agreed you tried not to pay us for the permit design work 

  how long did it take you to pay us after the fact 

  so you thing i would not cover my self 100%
  

  **** ********* *** *****

   

  and your basement was full 

  storage was full of shoes and other stuff 

  clear basement lies 

  good day 

  mike G

  Customer response

  28/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: * *** *** ***** ***** ** * **** ******** ** * ******* ******* *** ***** I refuse to continue to waste my precious time on him. **** ****** ******* ** *** ** **** ** **** *********** * **** ******** *** ****** **** ** ** *** ****** ** *********** ***** ** *** **** ********** ******* ***
  I will put the tools Mike left behind outside by the garage door until November 15th for him to pick up, if not picked up by then, I will put them out for garbage disposal.
  
  Sincerely,
  
  ****** *******

   

  Business response

  13/11/2023

  re: ****** *******; **** ****** **** ****
  hello there 
  I have attached the accounting of labor and materials and payments made also  a copy of all the pass inspections reports from the city of London
  the client owes us $382.53. she does not pay on time and if you want the long version of the events i could provide them.
  full of excuses 
  1. did not pay our designer for over 8 months (ignored us and we had to threaten to take her to court)  the late payments continued through the project
  2. using that leverage to ask for free work to be done i.e flooring on stairs finish storage room we  agreed to keep her happy
  not clearing the basement so we could work but asking us to do even extra work moving furniture around , protecting it from construction debris and more.
  3. said we do not need a permit and **** that the building inspector said we do not need a permit, 100% false ***** ********** ******* *********
  4.. asking our hard working workers if they are legal to work in Canada racially profiling them (horrible thing to do)  
  thank you 
  Mike
  ###-###-####
  accounting 
  
  
  total contract  22777
  labor 9010
  materials  13767
  
  
  labor 
  Design, Plans & Permit  $5,000.00
  Concrete 10% $876.70
  Framing 10% $876.70
  Plumbing rough-in 10% $876.70
  hvac Insulation 5% $438.35
  moving and protecting furniture $300.00
  total owed for labor : $8,368.45
  
  materials
  26/08/2023 ************************* $338.69
  26/08/2023 ************************* $38.37
  18/08/2023 ************************* $1,131.05
  03/08/2023 ************************* $141.45
  28/07/2023 ************************* $89.95
  24/07/2023 ************************* $337.58
  electrical wires $904.00
  plumbing $508.50
  misc screws  $282.50
  tools $590.00
  total owed for materials $4,362.09
  
  
   payments made by client 
   $    2,000.00
   $    1,500.00
   $    1,000.00
   $    2,500.00
   $    2,253.40
   $    1,013.92
   $        703.99
   $    1,376.70
  
  total  $  12,348.01
  
  accounting
  labor & materials $12,730.54
  total paid  $12,348.01
  
  owes us  $382.53

  Customer response

  25/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Owner of 5 star Basement ** * ******** ** owes me money and he knows it. ** *** *** ** **** ** ** *****. This problem can ONLY be resolved if BBB can arrange a face-to-face meeting with both parties, I cannot continue to go back and forth with this exchange, it is a complete waste of time. 
  @ BBB, please schedule an in person meeting, this is the ONLY way ** **** *** *** ** ******

  
  Sincerely,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩