ComplaintsforPaul Davis Systems of Kitchener-Waterloo Inc
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Complaint Details
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Initial Complaint
22/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The business all of a sudden sending me an invoice for 4000$ + Saying there was a work done and the amount wasn’t paid pretending that they had the wrong email address although they always emailed me the invoice has the wrong address and wrong dates I paid every single invoice I received, and they keep changing information on the invoice and sending it to me. There is a mistake on their side. They are refusing to acknowledge, and they insist on me paying and threatening to go to a collection agency.Business response
16/02/2023
Hello,
With all due respect, Ms. ****** ***** had us complete repairs in her house. We provided her the documentation and she denied that this work was ever completed.
We have supporting documentation proving that our staff and subtrades attended to complete those repairs.
We are currently pursuing the payment through a collection agency.
I trust this satisfies your request.
Sincerely,
Glenn
Customer response
23/02/2023
Complaint: ********
I am rejecting this response because:i have documents that show the work that was done and the dates which r different from what the business is saying
i sent few
Also their employee ******* ***** who no more works for them now wanted to proceed with
lots of work but i rejected it and i never signed any papers
i have lots of other details about insurance too
plz call me at **********
Sincerely,
***** ******Business response
01/03/2023
Hello,
It really doesn't matter what she thinks.
We have completed the work in good faith and she needs to pay us for that work.(we have the documentation to prove that this work was done)
We have sent this to collections and will let them take it from here.
Sincerely,
Glenn
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.