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ComplaintsforHermanos Roofing
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Complaint Details
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Initial Complaint
03/10/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In Spring 2022 I submitted a request for contractors on *********. Among the replies came one from Hermanos Roofing operated by Johnny V. / Hermanos Roofing. After email and text communication, Jonathan V. provided me with an agreeable quote. When we came to the agreement, he came to my house, and I met him. I expressed the need to complete the roof by July 31st and asked for it to be done asap, which he confirmed he could as early as July 4th. I signed a “contract” - which was his Quote - on June 27th and provided said **** with the required $4,500 deposit. I was told the deposit was to secure the shingle prices (which continue to go up) and said the material was to be delivered by June 30th so the work is to begin on July 4th, 2022. To date, the material was never delivered even after the contractor committed to specific dates. I tried reaching the **** via the ******** app and he proceeded to close the “Job” as “Not accepted” even though he received the signed contract with payment. The **** promised to do the job on August 4th "100%". He then proceeded to ignore my communication until I posted a negative review. He then indicated he missed the job due to COVID, *** ** *** ** ****** ******* ** * *** ** *** ***** ****** *** **** ** *****. I have asked for a refund several times. The **** refuses and still has not delivered any material and has not completed the project. The contractor has not met any of the agreed-upon deadlines and has not delivered any of the material as promised. The **** now refuses to respond to my messages.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.