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ComplaintsforCentennial Windows & Doors
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Complaint Details
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Initial Complaint
13/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchase a $6,000.00 (approximately) door and side window. 10 months into owning the door all of the paint is coming off. They came back Mar 21 to replace and sent a wrong size door. I received a voicemail from the service department on the 29th of Mar saying they would be in touch in a few days (which means three days). I received no call so I called. Finally got a hold of the service department and they advised that the door would not be installed until May 10th because it take that long for the paint to cure. I then tried to contact the sales manager because I believe that to be unacceptable. I have left 3 voicmails with the sales manager, ( I am calling him because our sales rep who sold us the door is no longer with the company) on the 6th, 7th and 11th of April with no return call.Business response
25/04/2022
Business Response /* (1000, 5, 2022/04/20) */ The customer has been given a direct number to call to avoid further delays and a date of May 10 2022 has been confirmed to rectify the outstanding deficiencies. Consumer Response /* (2000, 7, 2022/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) A customer service representative called and was very apologetic. No rebate was offered. New door is coming May 10 2022Initial Complaint
25/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had filled my concerns in your review section on Centennial Windows and Doors but have not received a satisfactory resolution for the problems I am having with a door that I have purchased from them. I now wish to file a complaint. The Installation Manager Don R.had told me he would contact me weeks ago but has not bothered to. The door is of substandard and I refuse to pay for it. I will be in touch with the finance company about this.Business response
14/04/2022
Business Response /* (1000, 5, 2022/03/31) */ Our installation Manager has committed to connecting with the customer on April 5 2022 to determine if the issues can be resolved.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.