ComplaintsforHoyes, Michalos & Associates Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This business has been contacting me non stop for the past several months, asking for a random person that is not me. I have asked them previously to stop calling and they were rude and hung up in my face.I am frequently on call or with patients and this amounts to more than harassment .this must stopBusiness response
03/01/2024
Hello,
I am the point of contact for these messages and can confirm that I have not received the complaint mentioned in this message. I searched our databases and cannot find anyone by this name, number or email address. Can the individual provide a screen shot of the phone number calling her? And confirm that it is actually us calling them?
Customer response
05/01/2024
************** is one of the phone numbers they use.
they have used multiple numbers and I have asked them multiple times to stop calling
they continue to harass and keep calling. absolutely outrageous
they call almost 1-2x per week
Customer response
08/01/2024
Complaint: 20945066
I am rejecting this response because:
************** is one of the phone numbers they use.
they have used multiple numbers and I have asked them multiple times to stop calling
they continue to harass and keep calling. absolutely outrageous
they call almost 1-2x per week
Sincerely,
****** AlBusiness response
08/01/2024
Hello,
Yes, that number is one of our office location numbers - ********** to be exact. As I mentioned in my last email, I have searched your phone number and name in our database and cannot find either in our systems. In order for us to be calling you, you would have to be in our systems. In order for us to have called you, the system would have to have a file to associate the note we make to track the call. It's possible that some organization has masked their number with ours and is calling you for collections. We are a licensed insolvency firm, we are not collectors. If you have filed a consumer proposal or a personal bankruptcy, we would administer that for you. I suggest asking the company that is calling for their name. I am confident it is not us calling you. I do agree, that if you ****** the number, it will result in our firm.
Customer response
08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** Al
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.