Business ProfileforCarma Corp

At the beginning of March I contacted Carma to let them know we were moving on March 30th. I was toldthat all i had to do was to go to their website and fill out the moving form closer to the move date, which i did. The form asks for all details but does not say anything about cancelling the automatic payment thru your bank. To me, when i filled out the form I was sure that would be adressed as Carma is a Billing company..... too which i was sternly admonished by 2 of Carma's staff that that is the clients responsibility. My second grevience is that eventhough I told the Carma staff that I was vacating the residence on March 30 and leaving the country on or around March 30th and since my bank accounts would be closed any invoices left over should be mailed to the address I gave them on the form. Now, a month later they say, "the charge was for the previous month and not the final bill" so they charged my bank account on (April 4th) after i had closed the account and left Canada resulting in an NSF fee of $35. Initially I refused to pay it and told them so. However, I don't like owing anyone anything so i paid the fee and made my final payment. However, i would like this to be an eye opener to other customers and hope that Carma changes their moving form where they have a note that informs customers that Closing the account is not enough......you have to cancel your payment method too. On a side note.. Carma staff and managers are not customer friendly and very agressive in how they deal with customers. I literally had to tell the manager ...."NO stop ... you listen to me .. as she kept repeating things that i had heard from the other 2 staff and was not listening to my side of the story. Finally, I decided i was not going to waste my time and told her that i was done. I had made my entire payment but i was going to contact the *** regarding this issue with the hope that someone else does not fall trap to "Carma's billing policy". I