Business ProfileforThe Commonwell Mutual Insurance Group

On Jan.21st 2023, I had a car accident. I filed a claim with my insurance co. the next day Jan. 21st 2023 We are at April 14th 2023, 83 days later and I still have no car to drive. This is an outrageous amount of time to be with no car out here where I live. I put in a complaint against **** ****** because of the way they handled the settlement check, well, I still have no resolution between **** ****** and Common Well, I am very upset. I realize that **** responded to my initial complaint, but it was too little too late. Common Well had cancelled that check and wrote 2 separate checks, one to pay out the balance I owed ****, which was only $ 7,000, and another to pay me the remainder of the settlement, (which is what they should have done in the first place) Now, Common Well claims to have sent the check to me, and gave me a tracking number. However that tracking number does not seem to exist. ****** **** has no such tracking number in their system. I have been telling Common Well this since Tuesday the 11th, it is now the 14th and they still have done nothing to track my check and tell me when I will get it. This whole experience has given me terrible anxiety, and interfered significantly with my life. I can't get groceries, I cant get my garbage to the dump, I can't get out to see anyone or do anything! It's becoming a health problem having garbage overflowing all the containers onto my deck. No that winter has turned to spring the animals are having a nightly feast, making a horrible mess for me to clean up every day. First Common Well dragged their feet for so long, getting to a settlement after the accident, and now getting the settlement money has been a nightmare between the two companies. I need resolution, there is $25,000.00 floating around somewhere, my money. I have had 3 cars ready to purchase, but how long do you think a dealer is going to wait for payment,,,, right! they are not!!!!!