Business ProfileforKnapp's Shoes & Clothing

On 30 August 2022, I purchased a pair of ***** shoes from Knapp's store. These shoes were Knapp's recommendation as they did not carry the model of shoe I requested. After four months, these shoes crippled me, which was a surprise until the Chiropodist I saw learned they were unisex [men] shoes. I contacted **** ******* Canada as I wanted a refund on these shoes. ******** ** the letter I received from them on 6 January 2023. On 15 February 2023 at 11:30 am, I returned the shoes as requested by ****** to Knapp's store in Listowel. The person I had to deal with was ****** **** and *************. I was told they do not give refunds; they have never given refunds in 70 years. They have provided refunds if you go to their ****** page and see the umpteen complaints against them. I was told that they would contact ****** that they had the shoes for ****** to send me a cheque for the money. I am tired of this run around since January. ******** ** * ****** **** ****** ** I reported them to the BBB Ottawa, and ****** will not refund. But again claim they have talked with Knapps and that a refund will come. That is what was supposed to happen the first time on 15 February 2023. I will not have my time wasted any further driving to Listowel to be told by a **** *** ********** individual that they will not provide refunds and that ****** has to do it. A refund can be mailed from Knapp's to my home address.