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Find a Location

Don-Mor Carstar Collision has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDon-Mor Carstar Collision

    Auto Body Repair and Painting
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1997

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    1056 Brydges Street, London, ON N5W 2B4
    BBB File Opened:
    30/4/1991
    Years in Business:
    44
    Business Started:
    1/1/1980
    Accredited Since:
    7/1/1997
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Carstar London Brydges (Don-Mor)
    • Don-Mor Auto Glass
    • Don-Mor Automotive
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:30 PM
    F:
    8:00 AM - 5:30 PM
    Sa:
    9:00 AM - 12:00 PM
    Business Management
    • Donald Morton, President
    Contact Information

    Principal

    • Donald Morton, President

    Customer Contact

    • Donald Morton, President
    Additional Contact Information

    Fax Numbers

    • (519) 659-4474
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    25/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    ******* had my car for doors repair between Oct. 10th to Nov. 14th, 2023. They cracked the windshield and won't admit and simply putting it on me. Picked up the car on November 14th and it was in really bad condition, dirty inside out, seat covers removed, left some paint marks inside and out, they left a flashlight inside the hood and door wasn't closed properly, left some scratches on the car, some paint on the headlight, missed some trunk cover screws. The repair job was done very immaturely AND THEY CRACKED THE WINDSHIELD. They even had no decency to clean or wash the car before handing back to me.Unfortunately I didn't noticed the crack because it's too low and on the black shade of the windshield and nobody could have noticed it and it was little dark when I picked up the car.informed the insurance the next day and went back to ******* and spoke with the manager and he said we'll look into.Response from Don-Mor: *** we discussed, the crack in the windshield was determined to not be related to the collision as the crack was not present when the vehicle arrived at our facility on October 10, 2023.We have reviewed all of the documentation on file and can confirm that the crack was not present when the repairs were completed and you picked the vehicle up on November 14, 2023.Ive attached photos of the windshield when your vehicle arrived at our facility and when the repairs were completed for your reference."Yes I had a small chip crack on driver's side but it's NOT cracked from it or on that side, so coincidentally it's cracked from the same passenger's side they had repaired the car. THEY HAVE CRACKED IT AS IT'S ON THE SAME SIDE THEY REPAIRED.Please see the pictures attached, taken on Oct 10th when car was dropped off, 2 pict pictures sent by ******* you can't really see the crack.BBB I just want the windshield repaid/fix or compensated by this business. Please feel free to contact me if you have any questions. Thanks
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennifer W

    1 star

    28/09/2022

    Don-Mor CarStar was one of the approved repair companies suggested by my insurance company. CarStar had my vehicle in for a repair from a hit & run. The damage was on the driver side rear quarter panel and the same side tail light (the tail light is two pieces; one part on the rear panel and the second part on the lift gate) There was a crack in the lift gate part and it filled with water causing the brake light to stop working. They had my vehicle from Aug 9/22 until today, Sept 28/22. Yes. Seven weeks. When I checked over the repairs, the two pieces of the tail light did not line up, and the lift gate part was still filled with condensation. I brought this to the attention of the office staff and they had “their guys” look at it. Turns out they need to “order a part and we’ll contact you when it comes in.” They need to order a part bc they didn’t replace the cracked part. Seven weeks I’ve waited, not so patiently, and now there will be more time as they will need the car in again for repairs. I contacted my insurance company and requested they remove Don-Mar CarStar from their approved repair companies list. No one should wait seven weeks for a repair only to have to turn around and bring it back in for that same part to be repaired. The office staff told me the warranty they give on their work will cover the repair. What happened to fix it right the first time? I would suggest finding another repair company to do you repairs. The technicians obviously didn’t take any pride in their work and the supervisor obviously didn’t look at the repair before signing off. If Don-Mor CarStar was the only company left available, I would suggest watching YouTube video and doing the repair yourself.

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