Business ProfileforFanshawe Motors Ltd.

Very disappointed in my overall experience. I contacted FMT on April 30 to schedule maintenance on my 02 Mini. I was scheduled for May 13. I dropped my car off and was called to verify what work I needed done. That was the last time I heard from them until I called them a week and half later only to have no answer and leave a message for a call back...the next day I heard nothing and again I called them and spoke to them to find out that, 'oh so sorry, your paperwork was lost and we forgot about your vehicle". I'm like how does a auto repair shop forget about a customers car??? I get that businesses are busy but come on folks! You're in the business to fix cars! We continue our discussion and I have to tell them again what I needed fixed, air bag light on and oil filter housing replaced. I was told that someone would call back Friday and have more information about the issues at hand. Friday came and gone with no call...So Monday I called and a nice gentleman answered the phone and I advised him that I was frustrated with the lack of service I had received and that FMT had my car for TWO WEEKS and nothing was done! beyond frustrated! I came in Monday late afternoon, spoke to the receptionist who was surprised that no one contacted me Friday as she mentioned someone would. She mentioned that a diagnostic was done for the airbag but more needed to be done and if I wanted to leave my car with them to continue, I was like you had my car for TWO WEEKS how long does the diagnostic take?? She did mention that she had an invoice for me of 130$ +tx...I was thinking you guys didn't even finish the diagnostic and you're still charging me??? I was so frustrated I paid and after some time as they misplaced my key I left. I got to my car and the hood was still unlatched and wires were all lose under my drivers seat....I really tried something positive to say but honestly I could not. So very disappointed.