Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
26/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had $16,000 dollars worth of Concrete work done in August 2021, A driveway, sidewalks and Patio, the work was excellent and we were very happy with the work as originally done, However in February 2022 6 months later during a freeze thaw cycle 2 cracks developed in the driveway. I contacted the company and was told someone ( ****) would come and check it out, No one did, I have contacted the company , via ******** ********* , phone and e-mail, multiple times since then and have received no response from the company. So much for their advertised 1 year warranty apparently it doesn't exist or they have no intention of honoring it. I want to have this corrected if possible and at least have someone get in contact with me and come out and evaluate and repair the issue.Business response
08/06/2022
Business Response /* (1000, 5, 2022/05/31) */ Hi Robin, I'm sorry you feel that you have been ignored as that is not our intention. We have not received any contact from you through the sources you mentioned other the the email sent to us in February what you are correct our replay was we were going to send Fort out. We would do stand by our word and will get this resolved for you once we can connect and discuss this further. I will contact you to discuss a resolution. Ferrari Concrete Ltd. ************ Consumer Response /* (3000, 7, 2022/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't know Why you haven't received any of the submissions that I have left as I do have them documented, But having said that I can be contacted at usually during the day at Phone ************ or by e-mail to ******************** to set up a time when Fort could come to see the issue and to see if we can do something to fix it. I will try and call you again this week to make contact with you again, thank you Robin H*** Business Response /* (4000, 9, 2022/06/03) */ Fort has come out to see you and I hope that things got discussed and settled. Consumer Response /* (2000, 11, 2022/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I met with Fort and he has agreed to repair the damaged sections by August 1st of 2022. I was waiting for a formal letter of intent to repair from Terresa which I have not received yet but we did come to a satisfactory agreement. Thank you Robin H***
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.