9 Customer Reviews
Review from Shawn P
1 star24/07/2024
After letting Fidem know I wanted to close out my account with ********************************************* and Fidem Financial said that it would be done. I received a CC statement today with charges posted after the date i requested my account be closed. So buyer beware when dealing with Fidem Financial as Fidem does not want to close out your account when asked to by you the CC account holder. After a 2 hour heated discussion today Fidem Financial assured me that my account is now closed, all I can do is wait to see if I get another statement in the mail next month. All I can say is buyer beware when dealing with Fidem Financial
Fidem Finance Response
01/08/2024
We have reviewed and coordinated directly with the consumer to ensure that the items identified have been fully address. We thank the consumer for their patience and openness to work with the Fidem Team. We value all our customers feedback and work promptly and diligently to ensure that any items are addressed to the consumer's satisfactionReview from Tanya E
1 star08/06/2024
Found out that there were fraudulent charges on my credit card and despite all of my efforts they refuse to believe they are fraudulent and are holding me fully liable. If they actually did a proper review there is no way they would come to that conclusion. **** *** ********* I closed my account and they will still be charging me monthly account fees until the debt is paid off. The communication regarding this whole situation has been terrible. I would stay far away from getting one of these cardsFidem Finance Response
14/06/2024
We have reviewed and coordinated directly with the consumer to ensure that the concerns identified have been fully resolved. We thank the consumer for their patience and openness to work with the Fidem Team. We value all our customers feedback and work promptly and diligently to ensure that any concerns are resolved to the consumer's complete satisfaction.Review from Kaayla F
1 star05/11/2023
Waiting for 2 charges of 747.00 each that were not made by me to get rectified. Have sent supporting documents. Nobody will talk to you. No response to emails asking them to explain and answer direct questions. These charges were from META STORE FACEBKPRTL ???? I’m waiting patiently for these to be cleared then the account is closed. DO NOT EVER OBTAIN THIS CARD!!!Review from Brian B
1 star04/10/2023
No problems using it had to bail out a family member with groceries a few times. I usually make big payments 200 or more and here is the part that is strange. It takes DAYS for that payment to show up. I called customer service waited on hold for oh i think close to 2 hrs then they hung up. My wife looked at me and says breathe just breathe. So why does it take days when my other card is there in seconds................Can't wait for this response should be the old generic one they seem to give everyone. And NO i am not calling or emailing you since you hung up on me after waiting 2 hrs. Fix your **** and fix it fast or you are going to lose more customers than you can get new ones.Review from Simon A
1 star18/08/2023
Horrible customer service. Constantly moving the goalpost on their policies.Fidem Finance Response
18/08/2023
Dear Simon, Thank you for your review. We would like to hear from you about your experience with Fidem Mastercard Credit Card. If you have a moment, please feel free to reach out to: [email protected] to provide your feedback. Thank you,Review from Lorraine K
5 stars05/09/2022
I have been very happy with Fidem M/C. Post bankruptcy they sent me an application, and had my card within a couple of weeks. I have not had any bad experiences with this company. I am thrilled I get to work on my credit so soon. Already received increase due to my management of my account. I have only good things to say about this company. FYI- No I am not a Bot … ******** *Review from Shawna A
1 star30/06/2022
************************* My card was stolen and 6 months later it still isn't resolved I actually ended up paying double what the fraud charges were ******************************** no one understood what fraud was. It took 3 different calls to even cancel my card after I paid it off... Terrible, just don't use this company EVERFidem Finance Response
05/07/2022
Thank you for taking the time to provide your feedback. We would like to address your concern, if you would be willing to briefly speak with our compliance team, please email us at [email protected].
We value all our customer's feedback and work promptly and diligently to ensure that any concerns are resolved to the customer's complete satisfaction.
Thank you
Compliance Manager at Fidem Finance Inc.Review from Robert M
3 stars31/03/2022
Pay your bills and there's no problem. First card I got post bankruptcy and never had a problem except the high interest rates. Satisfied customer.Fidem Finance Response
05/04/2022
Dear Robert,
Thank you for taking the time to provide a review. Your feedback is important and we appreciate it.
Compliance Manager at Fidem Finance
Review from Tom H
1 star18/11/2021
Absolute worst Mastercard out there. Employees are rude ****************************. Can't wait to get rid of themFidem Finance Response
19/11/2021
Thank you for taking the time to provide your feedback. We would like to address your concern, so if you would be willing to briefly speak with our compliance team, please email us at [email protected].
We value all our customer's feedback and work promptly and diligently to ensure that any concerns are resolved to the customer's complete satisfaction.
Thank you,
*********** - Compliance Manager at Fidem Finance Inc.
Customer Review Rating
Average of 9 Customer Reviews
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