ComplaintsforE-Motion Ev's
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
29/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Issue: **Motion EVs store location is closed; *************************** (owner of **Motion) cannot be contacted. My **bike, which *************************** was to sell on consignment, is gone.Background: I purchased a VELEC CITI 500 **bike from **Motion in the summer of 2021 for $2800. In the summer of 2023, I decided to sell the e-bike and asked *************************** if he would sell my e-bike for me. He agreed. I checked into the **Motion store several times over the fall of ************************* the e-bike. There was interest, but no sale. I checked in again the week of January 22nd and found the **Motion EVs store closed, with no inventory on the floor (including my e-bike). I have tried to contact ***************************, to no avail. A neighbouring store said the **Motion store closed before Christmas. The store site at ************************************* has been leased to another company. The **Motion website is disabled. *************************** does not respond to voicemail or e-mail.Customer response
09/02/2024
As of 07:25Feb 9th, I have not been able to contact E-Motion EVs (***************************).
I am not satisfied that they will not contact you or me.
*******
Initial Complaint
11/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought an escooter here in late 2022 for $750. In early 2023 (may) I took it back for a battery issue. They said the battery needed to be replaced. Went back numerous times since then, and was told they were waiting for batteries. I asked if they could give me the scooter back and they told me they could not find it, but would look and let me know when they locate it. Went to the store a few days ago and it appears they have closed and the escooter is gone. I don't know what to do now.
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Contact Information
Business hours
Today,12:00 PM - 3:00 PM
TTuesday | 12:00 PM - 7:00 AM |
---|---|
WWednesday | 10:00 AM - 5:30 AM |
ThThursday | 10:00 AM - 5:30 PM |
FFriday | 12:00 PM - 7:00 AM |
SaSaturday | 10:30 AM - 5:30 PM |
SuSunday | 12:00 PM - 3:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.