ComplaintsforRock solid fitness
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
13/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
In September 2021, I ordered dumbbells from this company. Since receiving them 2 months later if been having quality issues. The website claims a hassle free two year warranty. After MULTIPLE ATTEMPTS to contact them, I have received ZERO response. They are well aware of the issues and will not communicate. I want to be refunded for this item as it's not as advertised.Business response
10/05/2022
Consumer Response /* (2000, 15, 2022/05/09) */ I want to advise you the company has in fact contacted me and they appear to be making efforts to rectify this matter.Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased adjustable dumbells from this company within the '2 year hassle free warranty' period stated on their website. They were approx $800.The dumbell isn't functioning properly and actually drops weight plates now making it dangerous as well. I emailed first on Feb 27th, called and left two messages over the next week. Emailed again on March 10th, left a ****** review and got a response that they would contact me but it didn't happen. I've since left another ****** review and messaged on ********* with no response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.