ComplaintsforFit4less

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my deep concern and dissatisfaction regarding a serious incident that occurred at ****** on July 9th, 2024. This incident has left me questioning the security and professionalism of the gyms staff, and I believe it requires immediate attention from upper management.After finishing my workout, I returned to the locker room only to find my padlock broken. Understandably alarmed, I went to the front desk to report the incident. I was informed by an employee that another employee named ***** had broken open my locker because another customer mistakenly thought it was his. The customer, who had a similar padlock, was unable to open his locker and assumed mine was his. *****, upon discovering the mistake, left my locker open with my belongings inside, creating a significant breach of security.While I appreciate the misunderstanding, I am extremely disappointed with the response I received from the gyms management. Despite my request for a replacement 4-digit password locker, I was informed today that, the gym manager, ******, would not provide a new lock or offer any form of compensation for the broken padlock. Additionally, the customer who caused damage to my property has refused to compensate for my loss.This incident has not only inconvenienced me but also made me feel that my personal belongings are not safe at your facility. The handling of this situation by the gym staff was inadequate and unprofessional. I strongly believe that the gym should take responsibility for the actions of its employees.I request that the gym provide a replacement lock immediately and compensate for any inconvenience caused. Additionally, I urge you to review your policies and staff training procedures to prevent such incidents from occurring in the future.I hope that this matter can be resolved promptly and satisfactorily. I look forward to your response and a swift resolution to this issue.Thank you for your attention to this matter.

  Business response

  09/08/2024

  Hi There,

  Fit4Less will be reaching out to Sait directly.

  Thanks.

• Initial Complaint

  29/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My membership was canceled in May and they have continued to charge my account. I was charged a $70 annual fee after my account was closed.

  Business response

  09/08/2024

  Hi There, 

  Fit4Less has already been in contact with this member and this has been resolved.

  Thanks!

• Initial Complaint

  26/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Subject: Formal Complaint Regarding Personal Belongings Removal To Whom It May Concern,I am writing to file a formal complaint against Fit 4 Less located at ************************************************. My household consists of three members who hold Fit 4 Less memberships, including a black card. Our ID numbers are as follows: ***************** (F4L002634497), ***************************** (F4L002634496), and *********************************** (F4L002551218).According to Fit 4 Less' stated conditions, outside shoes are not permitted in the gym area. We complied with this policy by storing our gym shoes in the locker provided. Regrettably, due to health issues, we were unable to visit the gym for two days. When we finally returned, we discovered that our personal belongings had been removed from the locker, despite being secured with a lock. Despite seeking assistance from the staff and thoroughly checking the designated area for misplaced belongings, we were unable to locate our shoes. It is essential to note that we use branded shoes for our safety and comfort during our workouts. We find it wholly unacceptable that our items were removed without any prior notice. Even if removal is deemed necessary, Fit 4 Less must place or rearrange the removed items to ensure they are kept safe for at least 30 days. Fit 4 Less is a reputable brand, correct? This incident has caused us significant inconvenience, and we expect swift action to address it. We demand a clear explanation for the mishandling of our personal belongings and seek compensation for the cost of the missing footwear. Additionally, we urge Fit 4 Less to thoroughly review its procedures regarding the removal and storage of members' belongings to prevent similar occurrences in the future.We anticipate a swift and satisfactory resolution to this issue. Thank you for your attention to this matter.Sincerely,***************************** ****************************

  Business response

  09/08/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks!

• Initial Complaint

  14/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My annual membership got renewed without my approval, and I got charged for annual fee. I was to cancel my membership in a month, which I did, but it was after I got charged for the annual fee of 60 dollars, and my request for refund was rejected by the staff at the gym. Had I been asked to renew my contract, I would have definitely cancelled my membership at that point. I request to get the annual fee refunded.

• Initial Complaint

  23/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 23 at roughly 2:30pm I called the depot fit4less location and nobody answered the phone. I called 3 times there was no answer. I wanted to ask if tanning was available. When I got there the staff were all in the staff room eating. When I asked to go tanning they said no tanning until 5pm because they were having a team meeting. Thats a huge inconvenience and they didnt let anyone know before hand. The services at the gym are suppose to be available to us and its very unprofessional to just put up a sign and then refuse a service. Thanks

  Business response

  24/05/2024

  Hi There,

  We are sorry to hear your experience was not what we strive for. Thank you for taking the time to forward your concerns to us. We appreciate this opportunity to formally extend our apologies and to better our services for all of our members. We do apologize for your experience, and for any inconvenience or frustration it may have caused you. We have escalated your concerns to the Regional Manager to look in to and address your concerns appropriately.

  Thanks.

• Initial Complaint

  15/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchas d a membership for my wife on May 6, 2024 and paid the annual membership fee. We went to the gym on May 7, 2024 and were informed that she had signed up for the wrong location. The associate working the counter cancelled the membership and told us it would be refunded and that we could then purchase a new membership at the self-serve kiosk. We purchased a new membership at the kiosk and paid another annual membership fee.I got my credit card statement and discovered that I had been billed twice and I was not refunded for first membership that was purchased and then cancelled. I called the gym on May 13 and was told that the manager would call me on May 14. On May 15 I called the gym as I still did not receive a call back and was told "Well, the gym has 7000 members and the manager is busy. He'll get back to you eventually, but he's really busy."This is unacceptable and I expect the refund to be processed as initially promised.

  Business response

  10/06/2024

  Hi There, 

  Fit4Less will be reaching out to ***** directly as the information provided in this complaint does not match the membership in question. 

  Thanks!

• Initial Complaint

  17/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract Oct 2019, expecting contract to expire Oct 2020. Because of terms outlined in contract, it was auto-renewed till this date. The payments were taken from my wife accounts and we had not noticed we were still under contract with Fit4less until coincidentally, we missed a payment and were notified of it by e-mail. After learning that we had been subscribed to fit4less for over 4 years without using the service, I contacted the location and tried to figure this out. I initially asked for the contract agreement that was made so that I could go over it. The ** of the location, ****, said he did not have one. Luckily, I was able to dig up the agreement made in my e-mail and after reading through the terms and conditions saw that there was a clause that said IF you are pre-authorized payment, then you will be auto-renewed, however it also stated that there will be notice provided 30 to 90 days before auto-renewal to give you option to cancel. I never recieved any of these notices. This fact plus the fact that the payments were being taken from my wifes account, I only found out recently of my on-going membership. After asking **** to forward any notices sent to me in the past, he did not. Because I asked my brother, a lawyer to read the contract and advice me, **** said he could no longer help me and that I had to contact legal department. After asking him for contact information, he stopped responding to my e-mails. Two weeks later and Fit4less again took money out of my account and this time with an added missed payment fee (twice.) Again I e-mail **** to ask him to send me notice of cancellation and again no response. Overall, Fit4less has left me with a terrible experience and I would highly advice anyone from opening up an account at any one of there locations, especially this Scarborough one under ***** Terrible customer service and scum business practices to make a few extra dollars.

  Business response

  02/05/2024

  Hi There, 

  Fit4Less will reach out internally regarding this.

  Thanks.

• Initial Complaint

  19/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They deducted 2 times in my bank account on February 16, 2024. The first deducted it was $25 and the second one it was $31.62. It was saying that Fit4less MSP deduction.

  Business response

  28/02/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally. 

  Thanks!

• Initial Complaint

  16/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I haven't been going to gym for past 6 months and i have told fit4less at ********************* to cancel my membership and return the money which they have charged 64 cad on Feb 9 2024 . But they are not willing to do it and they are telling me they will be deducting 28 CAD for the next month also, as cancelling membership takes 1 month . When I ask for refund they are dening it . Please help me .

  Business response

  28/02/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks.

  Customer response

  28/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be waiting for their email,  if they don't reach out to me . I will let you know .
  
  Sincerely,
  
  *********************

• Initial Complaint

  13/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear BBB Team,I am writing to file a complaint against Fit4less MSP regarding their misleading and unprofessional handling of my membership cancellation request. Below are the details of the incident:Around early November 2023, I visited the ***************** location of Fit4less MSP, located at ***********************************************, to request the cancellation of my membership. I spoke with a representative on-site and explicitly communicated my desire to cancel my membership. The representative assured me that "all was good" and indicated that no further action was required from my end. Notably, at no point during this interaction was I informed about the necessity of receiving an email confirmation to confirm the cancellation.Despite my efforts to cancel my membership in person, I was dismayed to discover on December 27, 2023, that Fit4less MSP had charged me an annual fee of $65.52. This charge clearly indicates that my cancellation request was not processed or acknowledged by the company. Subsequently, I have continued to be charged fees even as of February 12, 2024, despite no longer utilizing Fit4less MSP services, as evidenced by my lack of attendance at their facilities.This situation is incredibly frustrating and misleading. I fulfilled my duty to cancel my membership by visiting the ***************** location and informing a representative in person, as instructed by Fit4less MSP's cancellation policy. However, it is evident that my cancellation request was not properly processed, leading to unauthorized charges and ongoing fees.Therefore, I am requesting that Fit4less MSP issue a refund for all fees charged to my account after the date of my cancellation request, including the annual fee charged on December 27, 2023.I trust that the Better Business Bureau will investigate this matter thoroughly and ensure that Fit4less MSP rectifies this situation promptly. Thank you for your attention to this matter.Sincerely,**************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩