ComplaintsforFit4less

• Initial Complaint

  31/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had cancelled my gym membership, was told they needed *********************************************** that month. I look at my bank and they charged me the annual fee. Why would I pay an annual fee for something I am canceling. I called my local club they said they can't do anything. I asked for a number of someone higher up for a refund of this amount and they told me they can't do anything it's all electronic. I phoned another fit for less and they told me they direct any calls to your local club. How am I supposed to get any help for any account business when the club won't take any accountability for anything. They just say no, that how it is run. This is not a good practice to not be able to speak to anyone about your account questions. I should of not been charged this amount.

  Business response

  05/02/2024

  Hey There, 

  Fit4Less has reached out to this member directly. 

  Thanks.

• Initial Complaint

  16/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So Im filing this complaint because ** being wrongfully charged by Fit4Less, on November ************************************************************************ Payments of $9.95+tax on January 1, April 1, July 1 and October 1(said by fit4les) and I did get the email of them saying they would charge me those specific months and that my membership was now locked, since then Ive been charged 7.90$ on December 4, 7.90$ on December 18, and then 7.90$ January 15, I was also charged 19.14$ on January 2, I want to know how I can get my refund on those unfairly transactions

  Business response

  18/01/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks!

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There are 5 or 6 treadmills broken and not fixed. The gym is always full and I dont understand why they cannot be fixed. We are paying to work out and cannot even do so. Fix the machines.

  Business response

  22/01/2024

  Hi There, 

  Fit4Less has reached out to the member internally. 

  Thanks.

  Customer response

  22/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I joined the fit 4 less gym in November. They offer tanning as one of the benefits of a black card. I purchased the black card and paid the full year. Since I have been at the gym and likely before one of the tanning beds has been 'out of order'. As this is one of the selling points to the black card (which costs more money), I believe that they have had enough time to repair the equipment but it does not appear anythiing is being done to take this action. ALSO the employers rarely clean the tanning beds between users and this is a health and safety issue. I attend the Bedford location.

  Business response

  12/01/2024

  Hi There, 

  Fit4Less will be reaching out to the member directly. 

  Thanks!

• Initial Complaint

  04/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I started my membership with fit4less in june 2022 and then I go to gym only 3-4 times as i moved from that location.I tried to cancel it but I cannot as I tried calling them and they dont answer as I am not very healthy for some time didnt see my card as it got charged a cleaning fees of 70$ I never visited the gym and I never used their services and they charge **** want my card not to be charged and my money back as this all that I paid for is nothing.

  Business response

  06/12/2023

  Hi There, 
  

  Fit4Less will be reaching out to the member internally for resolution. 

  Thanks!

• Initial Complaint

  16/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I woke up yesterday morning and realized fit4less had taken 28$ out of my bank and then another 18$ on top of that in the same day. I a very confused and would like an explanation and money back.

  Business response

  23/11/2023

  Hi There, 

  Fit4Less has spoken with this member to explain the charges on their account. 

  Thanks.

• Initial Complaint

  13/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On October 27, 2023, I cancelled my membership to Fit4Less (****************************************************************). Despite having cancelled the membership on-site directly in their terminal (which is their requirement) they tried taking a payment on October 31. That payment was reversed. Now, two separate deductions are showing up on my account dated November 14, 2023, one for $27.10 and another for $25. According to the attendant at the location (Fit4Less is a subsidiary of Goodlife, and according to their voicemail, all accounts and inquiries for Fit4Less are dealt with by the specific location) the $25 is a late fee!? I'm assuming the $27.10 is payment for 4 weeks ($13.55/bi-weekly x 2), however, my call has not yet been returned by the manager. Regardless, NONE of these payments are justified or authorized. Further, it's pretty clear from the 70+ other complaints about this business that this is SOP for Fit4Less (even the lady I spoke to at my bank said that Fit4Less took unauthorized payments from her account when she canceled)!

  Business response

  23/11/2023

  Hi There, 

  Thanks for reaching out, Fit4Less will be reaching out to the Member and handling this internally. 

  Thank you.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was grossly overcharged for my $15.81 membership (Black Card). My account had just enough money in it to pay for the $15.81 membership. I then received a second charge of $11.24, which is not part of my membership & was not considered as a possibility for when I put money in my account. This caused an overdraft. The system then took the lack of the gratuitous $11.24 as a reason to then charge another $45 from my account, which was entirely due to the false charge. I was finally refunded $11.24, which set my account to -$39.57. This negative balance is due to negligence & overcharging, and I would like (at least) $39.57 to cover the overdraft fees, which (again) the business is to be held accountable for.

  Business response

  23/10/2023

  Hi There,
  

  The additional $11.24 charge was the Rate Guarantee Fee (now known as "Lock in Your Rate") that you opt' into during signup on 2023-08-22. This fee is charged quarterly on January 1st, April 1st,July 1st and October 1st. As the 1st was on the weekend and banks were closed on Monday this is why you would see the charge on a later date on your statement. Additionally, the $45.00 charge was not charged to you by Fit4Less this is a bank service fee that your bank charged for the returned payment.
  
  Thanks,

• Initial Complaint

  26/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 07, 2023, I came into FIT4LESS on ************************************************ to cancel my gym membership, I was told that the membership will be cancelled within 30 days of payment, sure thats fine. I paid, left and walked out. A few weeks go by I see another attempted charge from FIT4LESS so I call them, they tell me that another payment was taken out and since I have a stop payment on it. It was charged back, so now I call them to tell them that I already paid for the cancellation and the over charge for the month. They said the payment never went through, but here, on my statement it shows POSTED. This is crazy, how do you operate on scam.

  Business response

  23/10/2023

  Hi There, 

  Fit4Less will be reaching out to the member internally.

  Thanks!

• Initial Complaint

  19/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  THE FIT4LESS I EXPERIENCED THIS AT IS 1925 DUNDAS STREET N5V-1P7 option not available here on website. Great facility. Reasonably clean, polite employees and loads of good equipment. I enjoyed my time here through and through. That being said, the company itself values money over loyal customers. In my first few weeks, I temporarily misplaced my card, and they wanted to charge 28 dollars just to replace my card! A tiny piece of plastic. (In contract it says they may charge. No amount indicated, which is a bit strange as every other extra charge is specified.) I ended up finding it and didn't need to, but that's not the topic I plan to discuss- just another example to add to my point. My child emptied my checkings account on his PS4 games and while that was being resolved- I missed a payment with these guys. $13.55. I woke up this morning to the email saying so. The email said it will be removed from my account on the next payment date. Great. The email also said that I'd be charged a $25 late fee, as was indicated in the contract. That brings the total of my next payment to $55.35. That being said, this situation is circumstantial- I have never ever missed a payment, and had the ability to pay through different means. With this being the case I called in hopes they'd be able to see that and waive the fee as it hasn't happened before, nor will it happen again. To go from 13 bucks to almost 60, with no one willing to work with me in an already difficult time, is disheartening to say the least. "Theres nothing we can do, its in the contract". Ok! Cool. I gave my 30 days cancelation- which i did over the phone... Guess what? The contract says you absolutely can't cancel over the phone. It's wild to me that the contract only applies if they're making money from it. I'm a single mom, I don't have the luxury of giving away cash for fun. "Oh well it's in the contract" is a very harsh and cruel way of dealing with people who give you their hard earned money.

  Business response

  25/08/2023

  Hi There, 

  Fit4Less will be reaching out directly.

  Thanks!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩