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ComplaintsforLen's Mill Store
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Complaint Details
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Initial Complaint
20/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Bought 3 items for $15.49 where Shelf price had a Sale price of $10.49...Checked receipt before leaving...Said they could not honour the Sale price since it was expired but the Signage was still present. The supervisor took the signage down and apologizedBusiness response
20/02/2024
Hi There, we are very sorry to hear that there was a sign left on the shelf.
Normally all signs are removed at the end of a sale period, however due to human error this sign was missed.
However, all signs do state the date the sale ends, and this sign had the sale end date on it.
The sign clearly showed the sale price, the sale start date and end date, and was not misleading.
The cashier also explained the error and showed you the dates as well.
We sincerely apologize for the inconvenience and hope to provide a better shopping experience for you next time.
Customer response
21/02/2024
Complaint: 21320413
I am rejecting this response because:..I work in a retail setting also, and if the sign is Left on by Mistake, the store absorbs the mistake....It promotes ********************** ...We are not talking about hundreds or thousands of dollars
Sincerely,
**********Business response
21/02/2024
Hi ***, thanks for the reply, we'd be happy to provide you with a $20 gift card for the inconvenience.
Please send us a copy of the original receipt showing the items purchased along with your address and we will send that out to you.
Thanks again
Customer response
22/02/2024
Please let me know where to send the receipt
Sincerely,
*************Customer response
22/02/2024
Complaint: 21320413
Please let me know where to send the receipt
Sincerely,
*************Customer response
22/02/2024
I just need their address and whom to send it toBusiness response
22/02/2024
Hi there, I believe you can include it here in your reply. If not please send it to ********************* Thanks,Customer response
22/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have included the picture of the receipt
Sincerely,
*************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.