Business ProfileforKFC

I am writing to complain about the service I received from the manager at your store on June 1. I ordered two CD SAND DEALS, and upon arriving home, I realized that the individual popcorns were missing from my order. When I called the store to address this issue, the manager informed me that the deal was different for counter orders compared to online orders, and that individual popcorns were not included. This crucial information was not communicated to me at the time of ordering. Additionally, when I explicitly confirmed with the manager whether the deal was the same as the online order, he assured me that it was. I have the receipt from my order, which clearly shows that individual popcorns were included, proving that the manager was not truthful in his explanation. After I pointed out this discrepancy, the manager changed his stance and claimed it was impossible for the individual popcorns to be missing. This response was not only contradictory but also insinuated that I was mistaken or dishonest, which I found highly insulting.When I returned to the store to resolve the issue, the manager refused to engage in conversation, citing my husband's recording of our interaction as the reason, despite the recording focusing on me rather than him. Another staff member eventually assisted me, but the manager's refusal to address the situation and his contradictory statements were unacceptable.The manager's behavior was unprofessional and misleading, and his refusal to take responsibility for the mistake reflected poorly on your store. Furthermore, I observed concerning practices regarding hygiene during my visit. The manager handled the menu machine without wearing gloves, and then proceeded to handle food from the fridge with disposable gloves on. He then returned to operate the menu machine with the same gloves, raising serious concerns about hygiene practices in the store.