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          LA-Z Boy Furniture Galleries has 1 locations, listed below.

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            Business ProfileLA-Z Boy Furniture Galleries

            Furniture Stores
            BBB accredited business

            Contact Information

            760 Wharncliffe Rd. S.

            London, ON N6J 2N4

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            Email this Business
            (519) 686-1441

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            12 complaints closed in last 3 years

            5 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 25/9/2002

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            760 Wharncliffe Rd. S., London, ON N6J 2N4
            Email this Business
            BBB File Opened:
            21/8/2002
            Years in Business:
            26
            Business Started:
            2/6/1998
            Business Started Locally:
            2/6/1998
            Accredited Since:
            25/9/2002
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Cliff Ernst, VP of Operations
            Contact Information

            Principal

            • Cliff Ernst, VP of Operations

            Customer Contact

            • Heather Hogeboom, President
            • Cliff Ernst, VP of Operations
            • Joe Goncalves
            Additional Contact Information

            Fax Numbers

            • (519) 686-6768
              Primary Fax

            Email Addresses

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            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            17/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The issue is the piping on my chair has frayed and ripped. I am told that piping is decorative and is not covered under the warranty. I purchased warranty coverage for my furniture. Before agreeing to the purchase, I asked several detailed questions and repeated them to ensure I understood the coverage. I was told that everything top to bottom is covered.I then ordered and paid for my product and was then given the warranty pamphlet inside with my receipt after. The paperwork does not detail that piping is decorative and not covered. It details other items that are not covered so this is left to interpretation.I want my $500 refunded so that I can purchase a new cover for my chair since they will not repair under the warranty I paid for.The sales person outright lied about coverage. This is considered fraud to make false or misleading statements about a product or service. This includes misrepresenting the condition of a warranty. I have tried resolution with the company to no avail.
            Read More
            Read 11 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Charlie M

            01/10/2023

            Ordered a new {large} recliner from London Store, paid $2200.00. Arrived Sat Aug 31st. 30 minutes later, went back to store to let them know it was the wrong color and was as hard as a rock, not like the one in showroom. Was told by sales rep, they had to change color because the one my wife picked , wasn't available on that line. ( didn't even tell us before). And the lack of comfort on our chair was because the model has changed and the chair in the showroom was there over 2 years.. (something else they didn't tell us.) They will send a service rep over to determine if/what can be done to correct the problem, but be advised there will be a 50-55% returning fee. Oh, and another person there said, the rep we made the deal with was actually the instore designer, NOT a knowledgeable sales person who might have been more upfront... Never going back there again, They have our money, I guess nothing else maters..

            Local BBB

            BBB Serving Western Ontario

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