ComplaintsforMold Busters London
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Complaint Details
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Initial Complaint
01/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i am writing regarding a mold removal/remediation service that we had completed by mold busters back in March 2022. We had mold removed from two bedrooms, the bay window and the basement cold storage room. This service cost us $5000. The company provided us with a report advising us how we could go about avoiding future mold growth. We purchased dehumidifiers and had ducts cleaned. I believe that the company should have investigated further if them removing the mold in the first place really would have helped or if there was a deeper rooted issue that needed to be done first to fix the humidity levels in our home. What is the point of having the service done if it is just a temporary bandaid to fix the problem. The reason for my complaint is the mold has grown back in almost all of the places it was removed. Its unhealthy especially for my children. The window is right beside us when we watch tv and my kids breathe that in daily. I tried to contact them recently and was told that they are no longer operating in the Ontario region and that i would need to contact another mold removal company. What was the point in paying $5000 is my complaint.. only to have the same issue arise and it almost seems worse now! Please see the attached pics
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.