ComplaintsforAirport Hyundai

• Initial Complaint

  16/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought vehical from airport hyundai .The engine failed now and they said the warrenty km for engine repair has passed. We have all service record about oil change and everything to prove that we did not miss any due date for service it is not our fault if engine fails for other than service issue.They asked us to pay $2943.51.The manager ****** spoke with me he said he cannot do anything.

  

  Business response

  27/04/2024

   

  Good Morning,

  In regards to Mr: ********* complaint, he is correct that there is not much help that I can offer.

  The vehicle has ******km and has exceeded the manufacturer's warranty by 77207km.

  Hyundai ************ train warranty is 5years or ******km, whichever comes first,

  thus with the current metreage Mr: ******* is outside perimeters of any  factory  warranty.

  Trusting this is satisfactory,

  Regards,,

  *******************

  Fixed Operations Manager

  ************

   

• Initial Complaint

  19/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against ******* Airport Hyundai, located in ***************, regarding multiple issues experienced during a recent service appointment.On March 7,2024, I brought my vehicle to ******* Airport Hyundai for servicing, during which I presented a coupon for discounts on both parts and labor. However, upon receiving the invoice, I noticed that the discount was not applied to the labor charges, contrary to the terms of the coupon.Subsequently, I reached out to Hyundai ****** to address this matter. In response to my complaint, a representative from Londons Airport Hyundai contacted me before 8 AM EST on March 13, 2024. During the conversation, they claimed to have applied a special rate that included the discount. However, upon reviewing the invoice, I found no evidence of the discount being applied, leading to further confusion and dissatisfaction with the service provided.Additionally, I encountered discrepancies regarding the labor rate, with conflicting information provided by different employees. One employee stated that the labor rate was $199 per hour, while another claimed it was $225 per hour. This inconsistency added to the frustration and uncertainty surrounding the billing process.Following my initial complaint, I communicated with Londons Airport Hyundai in writing to address both the billing discrepancies and the issue of early morning calls. Despite my efforts, on March 16, 2024, at 7:30 AM EST, a representative from Londons Airport Hyundai once again contacted me on a Saturday morning. Notably, they attempted to reach me on both my primary and secondary contact numbers, which I consider to be a form of harassment.I urge the BBB to investigate these matters thoroughly and take appropriate action against Londons Airport Hyundai for their failure to apply the agreed-upon discount, inconsistent communication regarding labor rates, and harassment through unsolicited early morning calls.Sincerely,******

  

  Business response

  20/03/2024

   

  Good Morning,

  We have explained Mr: ****** the invoice initially  over the phone but it seemed that he did not understand, thus we have left several messages for him to call ** to come in and go over the invoice with him, to date we are still waiting.

  Please refer to our invoice that Mr:****** provided and I will go over the figures and show that he received the 15% off plus more off on the labour: 

  Total parts as outlined in case 2; front rotors $112.56 X 2= $225.12 X -15%(33.77) = $191.36

                                                      front brake pads  $137.56 X - 15% ($20.63)         =  $116.93

                                                      front brake labour (1.5hr X $129.99) = $194.99 less 15% (*****) = $ ****** he was charged a total of $150.00 package price

  Rear brake service; total misc parts used $30.00 no discounts allowed on servicing parts. Total labour same as the front: $194.99less 15% discount ($*****) = $****** again he was charged the package pricing of $150.00

  I fail to understand why he is asking foer the entire amount to be refunded when overall he has received all the dicounts applicable plus more on labour.

  We are not entertaining doing anything else for Mr: ****** as we gave gone over and above for him.

  Thank you.

   

   

   

  Customer response

  20/03/2024

   
  Complaint: 21457542
  
  I am rejecting this response because:
  
  The business is claiming that they provided discount however Invoice does not show any discount on it. We can clearly see the specific discount on Parts. However for Labour there is one flat rate of 150$ charged twice. Business can provide their official labour rate card, as that will clarify if the discount was provided or not. 

  Business also Claiming that I am requesting full refund, I have not requested full refund at all and just requesting the 15% discount for which I had coupon. 
  

  Business also claiming that they have left several messages for me and I have not returned them call, Business only called me once that too early at 7.30 AM EST on March 16,2024 Saturday for which also business has not provided explanation why they called before 8 AM EST which goes against policy set by CRTC. 

  Sincerely,
  
  *********************

• Initial Complaint

  19/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My insurance company sent my car to be repaired at Hyundai Airport.I went there to check the ongoing service and they told me that my car wasn't there.I got an argument with my insurance company looking for my car. After, the dealership confirmed to the insurance company that the car was there.They never call me even to apologise.So far, I have no info about my car or when they will finish the service...

  

  Business response

  30/03/2024

   

  Good Morning,

   ************* ******** is mistaken in his facts/statements made by him to the BBB.

  As I have explained to him, his vehicle was sent by his insurance to The Collision Experts Autobody.

  The body shop sublated the vehicle to us for wiring repairs under the body shop name and not 

  ************** ********** name, thus we had absolutely no knowledge as to who the owner was, hence 

  the response from us to him. as soon as we finished the vehicle the Collision Experts Autobody picked

  up the vehicle for **************** they had to perform.

  Any questions pertaining to his insurance claim should be referred back to The Collision Experets

  autobody  handling his body repairs as well as his insurance claim, as we do not have any other

  information to offer.

  Trusting this is satisfactory.

  Best Regards

   

   

• Initial Complaint

  03/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a remote starter and installation for $740 on September 23rd 2022. The remote start is defective and they informed me this model of starter is experiencing problems and they do not have a resolution to the problem. I asked for the remote start to be removed and my money back due to the issue being unresolved and not able to be fixed. They told me to “be patient” and treated me like I was an idiot and were trying to pressure me into getting services done at their location. They said they are waiting for the manufacture to figure out a solution with the problem but told me no date it would be resolved. I have tried contacting them emphasizing that I want my money back and the remote start removed but they are refusing. They have been disrespectful, rude, and treated me like I was an idiot that didn’t know how to work their vehicle. I’ve gone 3 times for this issue to be resolved and they will not resolve it. I tried speaking to the parts manager and he said “I don’t know shit about cars you have to talk to the mechanics”. So I did and was told rudely to be patient. I think it is only fair that I receive my money back and have the remote start removed as it is defective. they also put my address in wrong 2 times. ** ******* ** **** ******* **** ****** ** *******

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Sonata 2020 from airport Hyundai in 2020. Four weeks ago, as I was driving through ON 7 highway, one of the screws from the engine undercover fell, thus resulting in the engine undercover losing its stability and dragging on the road. The impact of it hitting the road led to a crack on the splash guard on the front left side. The above incident resulted in the engine undercover and splash guard needing replacement. As I took my car to the dealership, a technician inspected and ordered the replacement. But the dealership wasn't willing to claim it under warranty even though it comes under a 5-year/100000km bumper-to-bumper warranty which I called and confirmed with the Hyundai Canada warranty. After a couple of painstaking conversations and an official complaint to Hyundai Canada, they have agreed to claim it under warranty. On July 30, 2022, I went to replace my defective part. But they only replaced my engine cover and left the cracked splash guard without being replaced. The dealership only ordered the engine undercover and left out the splash shield from the order. I'm not sure if it's the technician's bad workmanship not to order all the replacements, or it might be the exact intent of the dealership. The dealership was unwilling to listen to my concern and replacement request. The representative from the warranty department is spinning everything around as he doesn't want to claim it again because it might showcase their lousy workmanship. ****** ** **** ***** *** ************** **** *** ******** ********** ******* ******** ** ******** ************** ******* *** ******* ******* ** ** ****** ************************ ************** *********** **** **** ******* *** ********** ** ******* ** *** ********** ***** ** * ******** ***** ** *** ****** I need to know if the dealership can claim engine cover under warranty; why can't they do it for the splash guard? Both come under the same incident that happened at the same time and have the same case number.

• Initial Complaint

  18/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am reaching out to you regarding an issue that happened after my service from London Airport Hyundai on 16th April 2022 regarding Transmission Service. After completing the service I started having issues with the shifting occurring at 5000-6000 RPM. I live in Scarborough so I brought my vehicle to Boyer Hyundai and they diagnosed that the transmission fluid was overly filled by Airport Hyundai which was causing the issue. Fluid was leaking from certain spots and they took the pictures. Fluid got burnt due to overfill. I reached out to the Service Manager of London Airport Hyundai and He advised me to bring the vehicle to London. According to service manager overfilled fluid does not damage the transmission as being customer they consider we are dumb. If the transmission gets damaged and something happens I will consider Airport Hyundai Accountable. From Scarborough to London the distance is 200km roughly one way. I have to suffer due to technician's mistakes and It cost me $500 to travel to London Ontario. I have spoken to the service manager and asked him to cover the invoice which was paid by me to resolve the issue at Boyer Hyundai. They refused to pay the bill and it is causing me an issue. It is affecting me financially and mentally both. If this issue will not be resolved I will start taking legal actions. It is very difficult for me to bring the vehicle to their facility. When I did the service at that time, if they told me that I have to bring my vehicle to you if something goes wrong I would not do the service at Airport Hyundai. The report I got is from the Hyundai Dealership so I do not know why you guys are not accepting it. It will cost me more money and amount of time to bring their facility and on the way if something goes wrong I will be stuck on the road. Is Airport Hyundai willing to pay for the gas and amount of time? Nowadays gas prices are too high and they want me to bring it to London.

  

  Business response

  04/07/2022

  Business Response /* (4000, 10, 2022/06/14) */ Good afternoon, We are aware of this customers complaint as he has been emailing us continually on daily bases, We told the customer to bring his vehicle to us to check it for him and try to help him which he refused Apparently he is not satisfied with our recommendation ,but he want us to pay him for a job that was done at a different shop. Our service manager talked to him few times and told the him our final decision regarding this issue. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩