Business ProfileforNorth London Toyota

Yesterday August 24th 2023 we went to pick up a brand new Rav4 hybrid that we have received couple of months ago, we did sign all documents and provided all supported documents prior to that date.One of the documents we provided was a *** discount document that we discussed with the sales person that this car is not part of the discounted cars but we were wondering if we can get it (*** documents for employees discount) accepted, the sales person advised to bring it when they have a date of delivery and they will see what they can do, when we brought it as discussed they accepted it, amended the agreement and we signed it.One day before picking up the vehicle we discussed with the finance manager that are going to pay it (vehicle price) in full instead of financing it which she wasn't happy with giving that we discussed what if we increase the down payment or even decided to pay it in full which she responded that no problem at all as long as this happens before picking up the vehicle.1 day after having this discussion with the finance manager they have decided to take away the *** discount! And they kept saying it was a mistake!They made a last minute change and forced this to us and when we asked them to honor it the sales manager came out and started to speak aggressively with us, insulted us, accused us that we made up this *** document, raised his voice and copied me hand movement and laughed at us.