ComplaintsforOlive-Me & Co.

• Initial Complaint

  15/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  November 29, ************************************ The invoice totaling $1052.00 was paid that day for various sizes of products from this store.Time went by and I was never notified of shipping so I contacted the business every time i questioned where my order was I was given a different reason as to why my order had not been received by me.December 6 - Request update - "staff are sick I will update"December 14, 18 Emailed for update - no response both times December 19 - "Closed for 2 weeks - COVID outbreak 9/10 staff sick. Getting orders out now"January 25 - request an update - February 2 - "Getting orders out Monday - just cleared by insurance after a massive flood. Your order was rebottled yesterday as it was ruined in the flood"February 8 - " we are closed today, order was picked up"I requested tracking number and company with no response February 12 - I requested my money back as I have not received any information, when I call the number is not in service and Missy doesn't answer her calls.February 12 - "I am out today, it has been picked up, I will send tracking number tomorrow"I asked for tracking number immediately "Our warehouse is closed Mondays, I do it and work weekends, I will do it first thing when I come in"I question everything and get a response "it is my day off - I have been working day and night to get the store reopened. I am the only one doing shipping as the other person is off sick"February 13 - I request an update - No response February 14 "I will send tracking number today, I was with restorer people all day trying to get the store opened"February 15 - I request tracking number again.I am provided with a tracking number but no company. I request the company with no response On the all carriers tracking - there is no package with that number.

  Customer response

  27/02/2024

  I have received a portion of my order. 

  I have tried again and again to contact the owner and she never gives and answer.

  I am still looking to have this matter resolved.

   

  Business response

  08/03/2024

  ************************* actually has an extensive history of abusive behavior and unpaid bills with us. We were down with a covid outbreak-sorry but I cant do a lot about that- and we did have a flood. I can send you the insurance adjusters info should you like to speak with him, he will witness the rebottling.  I had to block ***************** from my cell phone for her late-night abusive texts. To have my cell phone is a privilege, and I am sure she does not call ******* or Canadian Tire after hours.   She has negated to tell you she still has an outstanding bill of ****** with us for cask 18 December 16, 2021 she has not paid for, she also placed an order August 14 that we bottled and custom labeled with her name on the label-that she finally canceled October 1st after we begged her for payment. She now owes ******* for that order because we had to rebottle and label to get rid of her name on the label. She viewed the invoice several times please see attached for her viewing dates before finally canceling it a month and a half later. She also canceled another invoice for $743.00 on February 2, 2023 - another order that had to be rebottled and labeled at our expense totaling $350.00. She also now owes shipping charges for this order totaling *****. Her total outstanding with us is 2185.00. 
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩