ComplaintsforLondon Eco-Roof Manufacturing Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
15/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Re: Metal Roofing Contract Improper installation/Not honouring warranty In January 2022, we contracted with London Eco-Metal Manufacturing Inc. to complete a metal roofing job on my property. The job was completed sometime in February 2022, within contracted costs.In May-June 2023, we noticed noises that appeared to come from the attic. On closer inspection, we noted no rodents in the attic, but that squirrels had entered the soffits. On a couple of occasions, we have seen squirrels entering from two separate gaps in the roof. Since then, we have been telephoning the contractor. Calls were made regularly, as follows:June 12, 2023 July 27, 2023 September 18, 2023 September 22, 2023 September 25, 2023 September 28, 2023 Sept 29, 2023 October 3, 2023 In summary, London Eco-Metal Manufacturing Inc. acknowledged that there were gaps in the roof, which allowed squirrels access to the soffit interior. At every call, they provided assurances that they will call back and the installers would come to resolve the problem. Apart from one return call, they did not follow up, and we had to repeatedly make calls. On October 3, 2023, my last call was to **** to let them know they had until Friday, October 6, 2023, for the installer to fix the problem. Neither **** nor an installer has called us since. Since July 2023, we have had disturbed sleep, as the soffit runs along the bedrooms. The noises are very significant, and begin around 4:00 a.m. each morning. This has resulted not only in a detrimental impact on our peaceful enjoyment of our property, but also a tremendous negative impact on our peace of mind. Further, we are afraid there will be more extensive damage to the soffit/attic/shingles under the metal roof, if this matter is not resolved quickly. I would like to request Better Business Bureau to consider taking up my concern with London Eco-Metal Manufacturing Inc. and seek a *************************** ********* ************Business response
19/10/2023
London Eco- Metal have contacted customer on October 19, 2023 and scheduled a service technician to do an inspection of roof to check if there are any openings which could allow squirrels to enter roof.Customer response
21/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The installers came promptly on Thursday, fitted all gaps with galvanized wires and screwed in loose edges. There was one squirrel trapped, who then got into the attic. We managed to 'walk' the squirrel out the front door! I am very grateful to BBB for their assistance and promptness in getting this resolved. Thank you BBB!
Sincerely,
**********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.