11 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Michelle M
5 stars26/11/2023
He is professional and great at what he does. Highly recommend him.Review from Raine J
5 stars23/05/2023
Quick to respond to message. Pick up was prompt and efficient. Highly recommend this service.Review from Denise P
5 stars09/11/2022
Great service and very quick to respond and follow up.Was very impressed with his service.Thank you.Review from QJ L
2 stars27/07/2022
Had to get rid of an old fridge, and having used this service before with a washing machine, assumed it was similar. Over the phone, Metal Guy was rude to me for not knowing the protocols about fridge recycling (you need a licensed HVAC tech to empty Freon and tag it; or pay $30 and Metal Guy will do it). And abruptly cut me short when I said the fridge was at the curb, although it was easily moved closer to the house. Piece of customer service advice: educate! Assume your client does not know any better, and explain yourself without being condescending or boastful about your “award-winning service.” This will ensure not only repeat business because the client feels respected, but will also ensure the service is recommended to others. Personally, I’m not so sure I would recommend it.
That Metal Guy Recycling Response
28/07/2022
Hi thier I'm not sure how our team was rude. But when a customer previously uses our service they have already been told how we operate. With that being said you did place it at the curb knowing the protocol and gave us a hard time about it you then moved it called us back and we did a flawless job as well as disposed of your refrigerant properly. We're sorry you did not follow the same protocol as before and had to move your fridge. Our team would never be rude to any customer and we can hold our reputation to it. We appreciate the feedback but we do feel it's unfair based on not following previous instructions from using our service before.Review from Dave M
5 stars25/07/2022
My go-to service when it comes to disposal of items that should be ever end up in the dump. Always courteous and phenomenal customer engagement.Review from Barbara H
5 stars18/07/2022
Very prompt service and professional when speaking with the owner.Review from AL F
5 stars19/02/2022
We had Tony pick up some scrap metal and a TV. Can't say enough about this great business. So easy to recycle and it's FREE. Keep up the good work TonyThat Metal Guy Recycling Response
23/02/2022
Thank you for contacting us for your E waste pick up and providing us a review it is greatly appreciated. We will continue to provide our free pick up service to anyone who can benefit from it thanks again we really appreciate the business and are very grateful.Review from Jane R
5 stars24/11/2021
I've used this service 3 times and have to say I've been very impressed . Punctual efficient cheerful and professional what more could I ask . Living out in the sticks with large items to dispose of I'm very careful who I have in my property .Trust is everything to me and I recommend That Metal Guy without hesitation. Thank you so much for providing a great service , you are appreciatedReview from Louise P
5 stars31/08/2021
This is a great free service for picking up unneeded metal recycling things from your home. Just check the website for the long list of items that they will pick up for you. Prompt and professional. Highly recommended!That Metal Guy Recycling Response
03/09/2021
Thank you so much for your review it's greatly appreciated. We are currently not providing our indoor and dismantling removal services but we are still continuing to provide our free pickup service as long as your items are secured outside your residence in a designated area.
We are very happy to exceed your expectations and we look forward to doing business with you again in the future thank you so much we are very grateful for your business.Review from M Wong
5 stars22/08/2021
My mother needed to have some waste picked up and having the recyclables picked up at no cost to her was fantastic In addition to that, they were professional. They said they'd pick up the waste within a certain time frame and they delivered on their promise. They make picking up your waste such an easy process. On top of that, as a customer, you're always treated so well. This company is the real thing.
*******That Metal Guy Recycling Response
26/08/2021
Thank you so much for your review it's greatly appreciated we are very happy to achieve your business and will continue to provide our free pick up service to anyone who can benefit from it.
Thanks again we really appreciate it
Customer Review Rating
Average of 11 Customer Reviews
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