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            Business Profile5 Stars Dealers

            Used Car Dealers
            BBB accredited business

            Contact Information

            1500 Dundas St E

            London, ON N5W 3B9

            Get Directions
            Visit Website
            Email this Business
            (519) 455-4227

            Business hours

            9:00 AM - 7:00 AM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 7:00 AM
            9:00 AM - 6:00 PM

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 25/10/2011

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1500 Dundas St E, London, ON N5W 3B9
            Email this Business
            BBB File Opened:
            20/3/2007
            Years in Business:
            19
            Business Started:
            1/1/2005
            Business Incorporated:
            1/1/2005
            Accredited Since:
            25/10/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of REGISTERED for this business, issued by Ontario Motor Vehicle Industry Council

            These agencies may include:

            Ontario Motor Vehicle Industry Council

            800-789 Don Mills Road

            North York ON M3C 1

            800-9436002

            https://www.omvic.on.ca

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 7:00 AM
            Sa:
            9:00 AM - 6:00 PM
            Business Management
            • Larry Weir, General Manager
            Contact Information

            Principal

            • Larry Weir, General Manager

            Customer Contact

            • Larry Weir, General Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Absolute nightmare to deal with. I got my car less than a year ago and the transmission needs to be completely replaced. I brought it to them within 3 months of having my car to tell them something was wrong with the transmission and they brushed me off and said nothing was wrong. Now Ive had it for 8 months and it needs to be fixed. I also had to do the brakes shortly after getting my car because they were in such bad condition (even one of their mechanics said so). I am not sure how this car got safetied. ****** also tried to gaslight me saying things like this (the transmission going) is completely normal after driving it for 8 months. This is NOT normal. I let them know I needed a courtesy car which they have but apparently are not supposed to according to their insurance. ****** said itd be easier just to reimburse me for my rental. Now hes refusing to cover the two weeks I need the car for and will only cover one. He says this is what we agreed on but it is not. After spending 18,000$ at a business you would think that the business would take care of you, especially less than a year in. A lot of the cars they sell are not safe (look at other complaints/reviews) and they should really be investigated. It seems like this business takes advantage of young people looking to buy cars. Especially young women.
            Read More
            Read 17 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Philip C

            08/12/2023

            August 19th I traded my 2015 dodge journey with 94000 k on the odometer for a 2015 dodge Ram 4x4 pick up truck so my wife and I could buy a camper and spend summers relaxing and camping . I’ve driven this truck a couple times the first time it stalled doing 124k in the passing lane on the 403 I had no brakes and no steering it was all I could do to wrestle this truck off the highway and not get killed by fast approaching transport trucks my wife nearly had a major anxiety attack it’s scared us pretty bad after the truck slowed to about 15 kilometres per hour it restarted by itself then dropped from drive to 6th gear by itself , I contacted 5Star and returned the truck suggesting I want my journey back they can have their truck back and was promptly told NO that’s not how this goes here after multiple excuses reasons why this truck that I’m stuck with isn’t fixed after 4 months of everyone telling me to be patient I want this nightmare over with, I’ve told them I want a truck at this point I’ve been frustrated beyond reason DO NOT BUY ANYTHING HERE its not worth this much frustration and excuses.
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Western Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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