Business ProfileforEmpire Auto Group

I purchased a vehicle (2015 chrysler 200)from this dealership back on august 22 2023. The dealership has lied to me multiple times including lying about the arrangements made to deliver the vehicle to *********** as a favour because my friend is the salesperson. they withheld my vehicle from me up until november 11th 2023, and have been paying insurane and finance payments since september 5, being the first loan payment date. I purchased this vehicle as a safer option for my girlfriends kids than the ***** civic coupe that I also own. after 2 months of arguing with the dealership, I had made arrangements to go down to london on November 11th to pick up the vehicle and in that same day the car died completely in *********** and had to be towed home. I had called the dealership the next day and explained to them what was going on, it took them 2 and a half weeks to come pick up the vehicle. also I had an open complaint with ***** but they said they wont do anything. on november 28th 2023 a driver came with a trailer to pick up the car since it was dead completely. it would not start, the vehicle accessory mode could not be shut off unless the battery was disconnected, one of the rear windows was still not working after they stated it was repaired when i picked it up on november 11th. the whole drivers side front to back was soaked with water. this dealership has had my car for a month and half and doesnt update me on anything about it, they have never called me once in regards to the car, only after ive called for 2 days straight do i finally get a call back or an answer about what is wrong with my vehicle. they are lying to me about the whereabouts of my car, stating that its at *********************** in london but the Chrysler dealer says theyve never seen my car. i finally get a hold of the dealer i purchased the car from and i am told the chrysler dealer had to send the car to a transmission shop, but when i spoke to the dealer, they said theyve never seen it.