ComplaintsforSport Motors
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Complaint Details
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Initial Complaint
16/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a safety vehicle from Sports Motors in ****** Same day as first payment came out. I had a huge oil spill all over my driveway. They took my car to have a look at it for a significantly long time with no communication approximately three days and said they rectified the problem ******************************************************************************************************************************************************************************** over the phone to the point where he hung up on me so we only started to discuss things through text At that point they held my vehicle for another three or four days but he brought the car back to my driveway to try to make up for it They fixed a clamp, but in fact, never looked at the original oil leak that I had sent with pictures that second time FlashForward still a massive oil leak again, which is ruined a brand new driveway I told the owner I did not want the car sitting there at this point for as long as it has been to actually book me in for an appointment time which he did on Tuesday April 9 The alternator had failed which shouldnt have passed safety inspection in the first place I only purchased this car in February and they have had my car in the shop for at least ******************************************************************************************************************************************************** it would be ready in the morning and he would contact me first thing in the morning I didnt receive a text that the car was finished until 2:21 in the afternoon, which only leaves me three hours to get there with no means to get there they assured me they would look at it last Tuesday The problems that needed to be fixed were under three hours of work which means he likely let my car sit there all week and didnt deal with the problem until Friday Me with five children and no Car for a week intentionally because he did not like that. I was questioning the safety of the vehicle.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.